1 /5 David Jones: Heres our experience, outline: Gym - Sutcliffe park- We want to hire their gymnastics hall for our sons 3rd birthday. We booked this with them over a month ago, and now out party is this Sunday. We have many kids with allergies (including our son), from the first attempt at contacting them this became difficult, couldnt call them, emailed multiple times, nothing. So I had to go in, they apologised and didnt know how they could have missed our email. They also said they would email back right away. They then emailed back 2 days later and not really providing all the info we needed, but fine, we could wait a couple of weeks when we know more about how many kids well have at the party. 2nd attempt at a query now that we have numbers, etc. No response, multiple emails later after a week of trying to contact them, finally a response. And they couldnt confirm a bunch of stuff we needed to know. 3rd attempt at contacting, no response. after several days I go in again, complain, get advised I need to pay for the food, which we already paid for, get told the manager will be in later that day (the tuesday before the party (sunday)) advised well get a call that day to confirm the food. No call. No email. Now were 3 days away from the party and we still dont know what they can do about the allergies. . . . awful communication. Do not book your kids parties with this company, they do not care about your kids allergies. It wouldnt be so bad if they allowed you to bring your own food, but they dont, so youd think theyd be even remotely considerate and respond back regarding potential food situations that could kill children.