1 /5 alvshha: Extremely Unprofessional & Unsafe Experience - Monday 17th November 2026
I called Sugilite Salon to ask if they had availability for a simple haircut. When I arrived, I was greeted with such an uncomfortable attitude, as if they were doing me a favour by cutting my hair. The hairstylist was unfriendly, stuck-up, and made no effort to be polite. I tried making small talk, even mentioned that it was my wedding soon, and she acted completely uninterested. Both my friend and I felt like we had interrupted their lunch break or chat time.
Throughout the haircut, she made negative comments about my hair without offering any advice, solutions, or product recommendations. She even asked what shampoo I use, then muttered under her breath and said my hair texture was awful. Paying for a haircut is a luxury, and the experience should at least feel comfortable – this was the opposite.
Now for the worst part: my friend came in for a patch test before booking a hair colour. The patch test they applied was unbelievably large – it covered the back of her ear and extended down towards her neck. Whatever chemicals they use are clearly extremely harsh, because she ended up suffering a third-degree burn. She has never experienced anything like this in her life, and she has coloured her hair many times at other salons with no issues. Her skin has peeled off and she now has a permanent burn mark because of their negligence. A patch test is supposed to be small, not a huge chunk of skin covered carelessly.
This place has gone completely downhill. Four years ago, when the old hairdresser was still here, the atmosphere was warm and professional. I don’t know what has happened since then, but Sugilite Salon is no longer a place I would trust or recommend to anyone. Please avoid this salon if you want a professional, friendly, and safe experience!
