Rochester Health Club - (Near Kent, UK)

4 /5 Fishing Jesus: Excellent gym very well equipped and clean, changing rooms are always kept clean and tidy, great pool area the pool is brilliant the sauna and jacuzzi are fantastic the only thing letting it down is the steam room, I had been refitted in 2025 but now its no where near hot enough or steamy the steam seems to come on for 20 seconds a time every 5 minutes and doesnt keep it steamed up or hot enough, I find I have to sit right next to where the steam comes out and can easily spend an hour in there whereas any other steam rooms Ive been in 20 minutes is my maximum. Please please sort this one little thing out to make it a 5 star place to go

5 /5 Lawrence Brexler: Third update since my first review. Pros: staff are always extremely helpful and friendly. Lots of cardio machines Wide range of weight machines Everything is clean and maintained Spa area is nice and well kept Dumbbells and machines are well ordered Cons: I previously took issue with peak, but this has become less of an issue lately so not a con at all! Fellow gym user etiquette was an issue but has got lots lots better, weights put back, and the gym supply cleaning equipment. Fantastic!

5 /5 Antony Elkington: Great Gym! Friendly, welcoming staff and they appreciate/value their members.

5 /5 Arron Mayes: Used to be a member and had to leave due to living out the area but thought I’d write a review after trying to replace this gym. Been a gym goer for 10 years tried many gym and this one is the best by far. The lay out, the equipment, the parking, the staff, facilities clean. All new equipment. This gym can’t be replaced im gutted haha

3 /5 Snodland Tony: I joined the Rochester Health Club two months ago and would have given the facilities 5 Stars But the customer service lets it down. Let me explain: I am 64, and due to health issues, I joined RHC only to use the swimming. The swimming facilities are small but ok. I dont use the gym, but I can tell you the gym facilities are very good. I would have given the facilities 5 stars each. My membership cost £55 to join. And £67 per month, which seems Good value too. So why have I only rated this health club 3 stars? Because I only use the swimming pool, due to arthritis, I usually go once a week. So when the management decided to close the pool for 5 days to do maintenance work, no emails or notifications were sent to me. Just a piece of paper pinned up between the changing room doors Where it would not be noticed and only ten days before the closure so After arriving driving to the club and getting changed into my shorts Then walking up to the pool I found the door closed by with tape across the it! I asked for the 5 days the pool was out of action to be credited to my account so I dont lose out on my £67 per month payment. The receptionist said they would ask the manager. They then phoned me and said Because I only visit them one day each week, they would only refund me for the one day and offered me £2 compensation. Thats so wrong because I had paid to use the pool for the whole month I thought this was unfair and a very poor way to treat an elderly customer. So I have cancelled my membership. and am in the process of joining a new health club. Because I hate being poorly treated. I would not advise joining on a 12-month contract, because it cant be cancelled. Dont get me wrong, the facilities offered by the RHC health club Are fantastic; the swimming is great. and the gym is brilliant; its a shame about the customer service. Do not refund when the swimming facilities are not available; thats my only issue. ............................................................................................................... Thankyou Christine for your reply listed below But you obviously dont understand why I cancelled my membership its not the fact that you shut the swimming pool without contacting any of the customers. its more about respecting the people like me who pay your wages giving their hard earned money to keep your facilitys open the way you treated me is disgusting and you still dont seen to realise it. it boils down to bad management and being tight. I am nearly 65 years old and work on a minimum wage due to my arthritis. I dont pay you for nothing I pay you for the service you have agreed to supply. I paid you good money to join your club and your monthly free only to have you rip me off I was gobsmacked when you refused to credit me back the five days you removed when i could not attend because you shut the pool. I only use the pool that was explaned to you clearly when i joined you shut your pool for 5 days but you would only offer me 1 days compensation big place like yours your meanness is on another level!!!! also you have no water fountains for people to drink from but insist they buy your bottled water. I now use the Tonbridge wells health clubs swimming pool that is much better than your tiny pool and best of all it only costs me £4 a visit. your loss.