Richmond HarSPA & Club - (Near , UK)

1 /5 Sara Shamsavari- Matthews: I wish I could give Harspa Richmond a better rating as we have had such excellent experiences at the other Harbour hotels. On the positive side of things the lounge was lovely as were the hydro pool and steam room , the sauna was a little on the small side but still lovely. Unfortunately the Swedish baths were full of wasps and hornets which wasn’t particularly relaxing although the overall environment was calming. Our masseuse Nazanin was absolutely top rate and deserves a 5 star review for her service which absolutely was the highlight .Sadly the service we received from other members of staff was not great and has meant that I can’t in good conscience leave a glowing review. The spa day was a birthday treat for my mum who is in her 80s. While there were a few hiccups to begin with like our treatment times being changed without notice meaning we didn’t get as much time together, we were dissapointed but still hoping to make the best of our time at the spa. After we had had our treatments from Nazanin and were relaxed we were abruptly informed by a member of staff that we had an extra £ 100 to pay- this was as impossible as everything was clearly included in our gift voucher, in black and white and we did not have any extra treatments . Not a nice thing to deal with after coming out of a treatment. They said it was because prices had gone up since the voucher was purchased which we found shocking. Any reputable company would without question honour a gift voucher that is valid including all the services and treatments listed. This was incredibly upsetting for the gift giver, for myself and mum who was meant to be having a treat day. The timing and manner in which this news was delivered was also really upsetting - ‘how was your treatment? Oh great by the way you’ve got to pay an extra £100’ AWFUL. Although they rectified the situation and we didn’t get charged the extra we were pretty horrified that they tried to do this and sadly it adversely coloured our experience of Richmonds Harspa. They also took so long sorting this situation that my husband incurred a fine waiting to pick us up. Really disappointed and expected better.

3 /5 S J: Long time member. Overall facilities are good, but I’ve noticed a steady decline over the past year or so. 1. Membership isn’t cheap, but this place is often rammed with weekend guests, and there doesn’t seem to be a limit. All gym equipment being used, pool full of kids, sauna and spa full with standing room only. Very frustrating. 2. Earlier this summer I noticed the sauna is full of mould between the benches. Told a cleaner, who couldn’t give a monkeys. Same reaction at the front desk. Dirty - sort it out manager! This spa/gym used to be lovely, please reinvest and turn it back around.

5 /5 Sabrina Carta: Had a wonderful day at the spa. Facilities were clean, staff were very helpful and overall I had a very relaxed experience. I had lunch at the gate and the staff were attentive and service was quick. The food was good. The only thing I would say is it should be mentioned on the spa website that you only get 4 hours complimentary parking. Overall I’d recommend to others considering coming for a spa day.

4 /5 Aiken Lam: Went for a weekend getaway at Richmond Harbourhotel which has complimentary access to the spa facilities. Very aesthetic pool and was not too busy. Hydro pool & outdoor hot tubs did get busy at times and you would have to wait for your turn. The Scandinavian hot tubs did have quite a high level of chlorine as it caused our eyes to sting quite a bit. The steam room was volatile and we experienced it in both states of having not enough steam and also too much steam. Overall a pleasant experience but I would visit in the weekdays next time!

1 /5 Kian Moldenhauer: My son, being 17 and staying at the Richmond Harbour Hotel was told that he must be supervised by his parents if he wanted to go to the gym and that he was not allowed to go swimming or enjoy the big spa they have, because he was still considered a child and thus must go during child opening hours. This seems especially bad as he was asked his age yesterday and it was totally fine. If it were a great gym, which is both established and had lots of training equipment(it does not), I could somewhat understand the concern, even though he told the staff that he only wanted to go running on the treadmills. Overall quite rude staff with no leniency for something so simple as letting a near-adulthood person go to a gym whilst only a few people are there