Novotel London Brentford - (Near Hounslow, UK)

5 /5 Laura and Kieran: Great stay, lovely staff. Clean modern room. Nice pool. Breakfast not too busy even at peak time and hot fresh food. Location not particularly close to much public transport but that won’t be an issue for everyone

5 /5 Mehar Sethi: Had an excellent experience here at the Novotel Brentford. My husband booked us a room via their app which allowed for early check in at an extra cost. It advertised the early check in time as 8 am on the app so we headed there from the airport after long haul flight at 8 expecting to check in. However, we were told early check in actually starts at 10 am as housekeeping doesnt even begin until 8. The lady at the counter, Simran, was very kind about it and assured us she would try to accommodate us as soon as a room matching our reservation opened up. Luckily, many people checked out early in the day and we didnt actually have to wait until 10 am. Very much appreciate Simrans professionalism however, the discrepancy between the Accor app and the official policy needs to be addressed so as not to mislead other customers. The room was impeccable and cannot fault the service we received.

3 /5 Yasmine Yas: We arrived on my birthday. I asked for my room to be prepared for my birthday, but unfortunately, I didnt receive anything. It was very sad after a whole day of traveling. There is no heater in the room, we couldnt dry anything. To enter the pool there is a separate card which is not marked and looks identical to the room card. The water in the pool is not heated. The hotel is far from the center. For the entire 4-days stay we only received two small cans of water for 4 people. Breakfast is good and the service is friendly.

5 /5 Tati Mayan: A fabulous stay from start to finish — the mattress alone was incredible, and I slept like a baby. The room was spotless and had everything I needed. Breakfast offered plenty of options, and I also enjoyed a buffet lunch while attending an event. It was truly outstanding: delicious, abundant, and perfectly organised. My team and I felt genuinely welcomed. And last but certainly not least, the manager, Terence, was an absolute legend. I highly recommend staying here, and I want to thank all the staff for being so professional and so wonderfully kind.

3 /5 RahuL Bamal: Rooms are okay, community spaces small, standing kinda fast track check in and check out- not a proper hotel lobby. Staff is variable trained, one was polite, considerate and efficient other one was abrupt, poker face and could do with some customer facing training. Overbook themselves, run out of rooms and then arent good while dealing with the rush. Parking is paid in the basement and you can charge your elctric car. Nicer desk lady didnt charge for the car park as we charged it their and to compensate for not so smooth experience.