ModeClubWestLondon - (Near Camden, UK)

3 /5 Zahra A: I absolutely love the staff and the facilities. The classes are really good. Although reformer is always fully booked :( and I have paid for the extra reformer sessions. I would have given it 5stars if they had ladies only fitness classes and ladies only swimming sessions. It is a bit disappointing that when a machine breaks down it takes over a month to fix, or some equipment like for the abs and back there is only one of each.

1 /5 harry smith: This gym is unbearable in the summer. All the AC units are off, and it feels like working out inside a sauna. It’s so hot and stuffy that I can’t even finish my workout without feeling dizzy. I don’t understand why management thinks it’s okay to have no air conditioning during the hottest months of the year. Completely unacceptable and unsafe.

5 /5 H Alkabi: Mode Health Club in Acton is a fantastic facility with top-tier amenities. The Padel court and tennis facilities are brilliant, and the gym is equipped with state-of-the-art equipment that caters to all fitness levels. The jacuzzi is impressively large, and the steam room and sauna add a luxurious touch to the wellness experience. There’s also a great selection of classes on offer, making it easy to stay motivated and try something new. The only downside is that the pool is a little shallow, which might be limiting for serious swimmers. However, this is a minor issue compared to everything else the club offers. Overall, it’s a high-quality, well-rounded club perfect for anyone looking to invest in their fitness and well-being.

1 /5 Edgar Simukonis: I visited The Mode Club recently to request a simple membership freeze due to a medical surgery. Throughout the entire summer I was away and never asked for any freeze or compensation, but when a genuine medical situation arose, my request for an October freeze was refused. I was advised to provide a doctor’s note and speak with Hilina (Head of Sales & Memberships). When I returned to the club in person after recovering enough to walk, Hilina informed me that she could not backdate the freeze. The way this was communicated felt passive-aggressive, tense, and unnecessarily unprofessional. She then suggested speaking with the director, Dan Lloyd-James. When he came into the meeting, he immediately dismissed the situation, said he was busy, and insisted Hilina’s decision was final without even allowing us to explain. Both he and Hilina appeared defensive, uninterested in finding a solution, and abruptly left the room after approving immediate cancellation of our memberships. In contrast, the reception team deserves genuine praise. They have consistently been polite, respectful, and extremely helpful throughout my entire time at the club. Their customer service has always been outstanding — far better than what was shown by management. Unfortunately, due to the way this situation was handled by senior management, I cannot recommend The Mode Club. No loyal member should be treated in such a dismissive manner, especially during a medical situation.

5 /5 N KN: I had an amazing experience with Hillina, the membership manager at the gym. I’m currently dealing with an injury that’s prevented me from attending, and she was incredibly understanding, quick to respond, and beyond helpful in working everything out with my membership. Once my injury is over, I’ll be able to come back and attend the gym again. Her customer service was honestly perfect professional, kind, and supportive from start to finish. The support she provided was amazing, and she made what could’ve been a stressful situation completely smooth and easy. Thank you, Hillina, for the outstanding service!