1 /5 Selina Castillo-Velez: I’ve been here before, but the service has really gone downhill. The first time I came in, the woman doing my eyebrows was shouting at someone while working on me — completely unprofessional.
When I went again today, a different woman did my treatment, but the experience was just as bad. She was on the phone the whole time, barely paying attention, and had a rude attitude. I asked for an eyebrow thread and a chin and upper lip wax, but without asking, she suddenly started threading my upper lip. Then she asked if I wanted my neck and face done, rushed through everything, and still charged me £20 — which is ridiculous considering there was still hair left.
She was also very rough on my face and didn’t apply any oil or soothing product after the wax, leaving my skin red, sticky, and irritated — which isn’t good for your skin at all. When I mentioned it, she was dismissive and rude.
As a returning customer, I wasn’t expecting to feel scammed. Unprofessional, rough, and overpriced — avoid this place.