1 /5 Pooni Kelair Dosanjh: This SPA needs a make over!
Firstly as we walked in my friend and I got told to go straight in to the massage toom and then get changed in the room. I would have expected to be taken to the changing room for some privacy as I didnt really want to get changed Infront of anyone. We had to leave our stuff on a chair which resulted me in leaving my underwear there the whole day as it fell behind a chair.
After the massage we went to have our cream tea where the staff was slow, chatting away. We got out scones which were different sizes and looked shop brought. When asked for a plate we got one and we also received one pot of tea. no mention of what tea, no milk choices or nothing!
After the cream tea we made our way to the changing rooms. The state of the rooms where awful, broken doors, lockers where hanging off, dirty floor, Mould everywhere. One of the rooms which was wide open was filled with mould and old wooden beds which did not look appealing at all.
Once we went to the pool area the hot tub was green which looked like it had not been cleaned in forever, hair floating around and just general stains. The steam room was fine but again like everything else was very out dated and didnt smell nice at all. Would have been nice for some incense drops to be put in.
Lastly we came for a peaceful day which I have just seen that on the the website if you want a tranquil day to avoid certain times. The time we where there didnt have the aerobics class as mentioned but there was a kids class and also a lot of drilling the whole time. I was not made aware of this when booking over the phone. it does not even state this when booking online just after when you book! On top of the we would have to hire bath robes! they should have given this for free considering the horrible spa!
The only thing I can say which was pleasant was the man at the reception, Very welcoming and kind and clearly doing his best to distract people from the spa area.