Fullwell Cross Leisure Centre - (Near Redbridge, UK)

4 /5 V A: The spa is small but has all the main components you need. Has remained relatively clean with friendly and polite staff. Groupon also offers great deals for massage and spa access - worth every penny!

5 /5 Voice: The reception area is often busy, and I can understand that the staff may feel stressed due to the high number of people requesting information. I have visited on several occasions and, unfortunately, I have sometimes experienced less-than-friendly interactions from some of the staff. That said, I feel it is important to recognize and appreciate Mrs. Vicky at the reception. She has always been exceptionally friendly, professional, and approachable. I have never seen her stressed, impolite, or in a bad mood. Her positive attitude truly stands out and makes a big difference.

1 /5 Sandra Bujakowski: repeated noise issues, ignorant members (repeatedly ignored polite requests to lower their volume in the steam room and sauna),and poor customer service. Despite the posted etiquette rules, the sauna and steam rooms are consistently loud with talking and laughing. Reception staff seem well aware that this is an ongoing problem, yet it remains unaddressed. Additionally, the Hydropool was out of service with no prior notice! Won’t be coming back!

1 /5 Nicoleta Andreea Timbalariu: I received a gift voucher for the spa on my birthday, but they are unwilling to book my appointment because they are apparently fully booked. They told me I would need to wait until next March. This lack of professionalism is disappointing. In conclusion, I do not recommend their services.