MTV PTV Very disappointing experience. The pool is always overcrowded, with far too many children in each class, making lessons chaotic and unproductive. Staff spend more time chatting to each other than supervising properly, and the manager doesn’t seem interested in what’s going on.
Reception is poorly run. The staff constantly leave the desk to go back to the pool for conversations with instructors, leaving no one available to help customers. It looks completely unorganised and unprofessional.
Many instructors have strong accents, which makes it hard for the younger children to understand instructions during lessons. Combined with the noise and crowding, it creates confusion and frustration.
The changing rooms smell unpleasant and look like they haven’t had a proper clean in ages. The showers barely work, and the whole area feels neglected. Parking is also difficult, which adds to the poor experience.
This place could be a great local pool if management actually cared about organisation, cleanliness, and customer service but at the moment, it feels like no one is paying attention.