1 /5 Seamus McGing: I strongly advise against paying for any sessions at Clout Gym, particularly the Open Gym slots. My experience demonstrated a total lack of professionalism and service delivery from Clout Gym.
Myself and two friends pre-paid ÂŁ15.00 each (ÂŁ45.00 in total) for a specific Open Gym session (7:30 am - 10:00 am). We arrived promptly only to find the door locked and the facility completely unattended.
I immediately called the mobile number listed on the website (which belongs to the owner). He acknowledged the issue, stated someone was inside, and promised to contact them to let us in. We waited.
After ten minutes, we tried calling again, but both the mobile number and the separate landline number went straight to voicemail. We also sent text messages asking for an update, which were ignored.
After waiting for a full 25 minutes past the scheduled start time, it was clear we would not receive the service we paid for, so we left and I emailed requesting a refund.
Adding to this appalling experience, another paying member arrived as we were leaving and confirmed that this is a common occurrence; staff frequently fail to show up or open the gym for pre-paid sessions. This is unacceptable business practice. Save your money and time—find a reliable boxing/MMA venue in the Kingston area.