Champneys Health Club, Eastwell Manor - (Near , UK)

5 /5 ding lingyan: Great place for spa and relaxation, walk your dogs. The room however is dated and full of spider webs, few lights in my room were not working. Dinner has reasonable choices, but our dishes for the night were too salty, desert was great.

1 /5 Jorge Margs: Our visit feel drastically short of the standards I expected from an establishment with your reputation. The experience was disappointing from start to finish. From the moment we arrived, there were multiple signs of poor upkeep and disorganisation: There was no clear signage to exit the changing rooms. We and other guests, repeatedly found ourselves lost around the confusing corridors. The dressing gown provided to me was ripped, and the towels were stained, which is unacceptable in any setting, let alone a spa that promotes itself as a luxury retreat. The pool area was visibly dirty, with piles of dirt in the corners, eyelashes stuck to the walls, and broken features on the hot tub. The flooring showed signs of rust and rot, the paintwork and doors were in poor condition, and several jets in the pool were not functioning at all. The clock also wasn’t working which made it difficult to manage our time. The service and atmosphere further compounded the poor experience: The person who greeted us at lunch was rude and dismissive when they could not find our booking, even handing the sheet to us to search ourselves. It turned out the receptionist had mistakenly booked us under a different name, but instead of assisting, we were treated as though we were being dishonest. We were seated next to a bin during lunch, where coffee grounds were loudly being dispensed, and our napkins were dirty. The food itself was underwhelming - my meal, which listed “potatoes,” arrived with a single potato. There were no smoothies or coconut water available, despite these being advertised, again - this is supposed to be a spa! In terms of atmosphere, there was literally nothing relaxing about the visit. People were shouting, phones were ringing and FaceTime calls were taking place openly. There were no signs reminding guests to stay quiet, no spa music to encourage a tranquil environment, and no effort to maintain the peaceful ambiance one would expect. In short, the space resembled a busy leisure centre far more than a wellness retreat. The final image we were left with was a broken and damaged “Way Out” sign - an unfortunately fitting symbol of our entire experience. I chose Champneys believing it to be a haven of luxury and calm, but what we received was an overcrowded, poorly maintained and chaotic environment.

1 /5 Francisco Preciado: Horrible customer service. The place was very crowded; I literally had to argue with some people just to get a seat by the pool. They didn’t have any smoothies available at the restaurant. Worst of all, after more than four months I am still waiting for a partial refund. I booked a spa day to celebrate my 8 year anniversary with my partner and made the booking several months in advance. On the day of our visit, they did not include the spa treatments I had carefully and specifically requested. They couldn’t accommodate me, so they offered a refund to my bank card. Now, more than four months later, and after several email exchanges with the “supervisor” and the spa treatments email, my emails are simply being ignored. What a shame. Awful.

1 /5 Jennifer Brisk: £400 for a couples spa day with a massage. What we experienced: Summary Dirty, faeces in the toilets, badly managed, how is this so called spa still open? If a hygiene inspector visited the spa & changing rooms it would be closed down. FOH The front of house manager was not friendly or competent. I was given a damp, cold dressing gown and told I’d get a new one- I didn’t. There was a lady called BARBARA, she is the best aspect of the entire place, she deserves a gold medal. Friendly, competent, on top of things. Lovely lady. RESTAURANT Breakfast Fruit compotes were fizzing at breakfast. Fermented, mouldy. Cappuccinos were not cappuccinos they were large lattes. Not impressed. Not adequately clean. Lunch We waited nearly an hour in the restaurant with only bread that we had to ask for it wasn’t offered, drinks I had to ask for, starters never arrived, had to ask for them, offered the wrong meal, the right meal didn’t have in it what it said it would. It wasn’t terrible food, but not the quality you are paying for. We asked for olive oil with our bread, they didn’t have any? No oil in a luxury spa hotel? I had a nice smoothie. The staff, although not well trained did their best and were pleasant. CHANGING ROOMS & TOILETS. Unacceptably dirty, I visited all the toilets on the premises, none of which were clean, all day. Cleaning rota is filled in throughout the day, I saw no one clean anything. The faeces in the ladies changing room was there all day. The shower area dirty, flooded, used towels on the floor, dirty tissues left on the tops, some had no toilet rolls, some showers had no shower gel, changing rooms run down, damaged, dirty. See photos for changing rooms. SPA dirty, cold pool, a layer of foamy scum in the smaller ‘warm’ pool that wasn’t warm. A rusty, calcified rain shower, that half functioned. Unclean steam room. Fire safety doors run down, rusty, worn out. Jacuzzi water didn’t look clean. Whole place needs cleaning & refurbishing. MASSAGE Cost over £100 the treatment area had no one at reception, a group of young girls huddled in a corner didn’t take notice of us as we arrived and waited. The lovely Barbara again appeared and took over and sat us down, the group of three women continued chatting next to us, I believe they were the reception staff and other staff. Still huddled and chatting about their private lives. Felt very unprofessional and awkward waiting. The lady who did my massage was lovely, she didn’t know some basic muscular issue about shoulders etc but she was lovely and it was a nice experience. I wouldn’t say it was worth over £100.

1 /5 Charlotte Griffiths: I recently visited Eastwell Manor with a friend for a spa day to celebrate my birthday. We were both looking forward to a relaxing and indulgent experience, but unfortunately, the day fell short of expectations — particularly given Champneys’ reputation for exceptional service and attention to detail. Upon arrival, we were not shown where the facilities were or given any clear direction about our day. We were simply told to go and book our own treatments, which were meant to be included as part of the package. When we went up to reception to do so, the staff initially seemed confused as to why this hadn’t already been arranged. We were told, “We act like a salon — you should have already arranged them,” before the team member checked the system and realised that our treatments had in fact been booked, but we hadn’t been given our itinerary. This lack of communication set quite a poor tone for the day. The spa itself also appeared to be operating well over capacity for the facilities available. By 11am — the scheduled arrival time — all loungers were already occupied, creating more of a busy leisure centre atmosphere than a tranquil spa setting. With both the sauna and outdoor pool out of use, the remaining areas felt crowded, leaving very few places to unwind. At lunchtime, despite having a reservation, we waited around 15 minutes to be seated, and our order was taken after two tables who had arrived after us. Around 10 minutes later, we were informed that the tagine dish we had ordered was unavailable, and we were also told that no smoothies were available that day. This was disappointing given Champneys’ usual focus on health and quality dining. Additionally, the images on your website seem to misrepresent the facilities. The swimming pool pictured features elegant curtains and large double daybeds, neither of which were present during our visit, which contributed to a sense of mismatch between expectations and reality. During my treatment, communication was difficult as my therapist spoke limited English and was unable to confirm or understand my preferred massage pressure. Minimal oil was used, and I found it hard to relax, which impacted the overall enjoyment of what should have been the highlight of the day. In the changing areas, there were too few hair dryers and straighteners available, and the ones provided were of noticeably poor quality. These small but significant details detract from the sense of luxury that Champneys is known for. Lastly, I noticed that one guest’s name had a note beside it indicating they were a “VIP.” While I completely understand that some guests may have special packages or memberships, all visitors should feel equally valued and receive the same standard of service — especially when visiting for a special occasion such as a birthday. I’m sharing this feedback constructively, as Eastwell Manor is a beautiful venue with wonderful potential, but our experience did not reflect the high standards expected from the Champneys brand. I would appreciate it if you could pass this on to your management team and let me know if there is any form of goodwill gesture or acknowledgment available in light of the issues we experienced.