Aaina Medspa - (Near Redbridge, UK)

5 /5 P S: I had an incredible experience at Aaina Medspa! The staff were welcoming, professional, and very attentive to detail. The ambiance was clean, calming, and beautifully set up. My manicure, pedicure, and facial were done perfectly, leaving me feeling refreshed and pampered. I’m beyond happy with the results and will definitely be returning. Highly recommend this salon for anyone looking for excellent beauty services!

1 /5 vee kaur: It used to be a decent place but last few times I feel the service has declined. Not happy with this place anymore. I won’t be going here again unless there are some serious changes.

3 /5 Little Goddess Lashes: I recently visited this salon in Chigwell and while there were some positives, there are areas that need improvement. The girls working there are absolutely lovely and do their best to provide good service. However, the salon itself looks a bit grubby and could benefit from a deep clean. There is visible dust and dirt behind the pedicure chairs, and overall cleanliness could be better. The services are okay but have room for enhancement. Improving the quality of nail polishes and expanding the color selection for normal polish would make a big difference. Adding some music would also help create a more inviting ambiance. Given the location in Chigwell, I expected a bit more, but with some attention to these details, the salon has great potential. I hope the management considers these suggestions to make it an even better place.

1 /5 Norah Khan: Came here earlier today and was so frustrated I told myself I would review on Google to warn others. I’ve lived in Buckhurst Hill for just over 25 years but have only ever visited a local beautician once. I vowed to never go anywhere local ever again after visiting this place in Loughton so have always gone to places in central London after work. Came here today, however, as I was desperate to have my eyebrows threaded and I was rather unceremoniously turned away. There were TWO women who could have done my eyebrows but I was told they have set times for eyebrows and they could not do mine. I have never been turned away from anywhere, even when I’ve walked in 5-10 minutes before closing as eyebrow threading only takes 2 minutes. Terrible service and I definitely won’t be returning. They have a rather gauche air and would like to think they’re on a par with high end beauticians but they’re really not. I still cannot fathom I was actually turned away when I have never been turned away for basic eyebrow threading, I have never been anywhere where they have told me they “only do threading between 9am-10am, 3pm-4pm and 5pm-5:30pm”. The door was wide open, close it if you are not open for business. I can see they’re very good at responding to negative reviews and attempting to discredit them. This is unsavoury behaviour for a place of business; people are entitled to review their subjective experience without being gaslighted by the establishment they are reviewing.

1 /5 Mamta Bains: In response to your reply to my review: Do you honestly believe people have the time to write dishonest reviews? Im not sure what youre referring to with mentions of a vendetta or whatever fact-finding mission youve been on, but your response to my honest feedback speaks volumes about the culture of your business. My comments are based on pure facts. Ive walked in on numerous occasions to get my eyebrows done, and perhaps these visits weren’t logged by your staff. Regardless, I have certainly visited several times over the past two years. Your response demonstrates a lack of reliance on facts and highlights unprofessionalism across the board, as well as the poorest management I’ve seen in the last 8-9 years.