1 /5 Yamuna Lakhani: Extremely disappointing experience. I used to be a regular customer but stopped coming because of how unprofessionally this place is run. The staff are consistently rude and show little regard for customers’ time. They never communicate waiting times properly — today, I was made to wait over an hour without any update. When I politely asked about the delay, I was blamed and spoken to disrespectfully.
Kevin, who manages the salon, was particularly argumentative and handled the situation in a very unprofessional manner, even in front of other customers. This kind of behavior is completely unacceptable.
To be clear, I responded as any frustrated customer naturally would — by asking how much longer I would need to wait. I was repeatedly told “two minutes,” which continued for almost an hour. The lady next to me asked how long I had been waiting, and we briefly spoke about it. I expressed that I was frustrated and mentioned that I had stopped coming here previously for the same reason. Understandably, Kevin became annoyed and ultimately refused to serve me. I acknowledge that my comment may have caused some frustration, but the way the situation was handled — especially his refusal to serve me and his tone in front of others — was completely unprofessional. Another staff member even offered to take me, but he flatly declined.
At no point did I raise my voice or act disrespectfully — it simply isn’t in my nature, nor is it worth my time and energy. Kevin continued to challenge me, asking how I should consider his staff’s feelings and workload, yet he showed no concern for the time or experience of his customers.
Unfortunately, Kevin and several of the male staff members display a lack of professionalism and seriousness about their work.
If you read through other 1-star reviews, you’ll notice a consistent pattern in how management responds — often immaturely and without accountability. A professional business would simply apologize and move on respectfully.
I do not recommend this salon. The one next door offers a far more courteous and professional experience.
God bless.