Voltas Spa and Beauty - (Near Richmond upon Thames, UK)

1 /5 Laura Alfarano: My expectations were very high but unfortunately I haven’t experienced it. I would like you to know that my “express manicure” was terrible, my nails lasted less than 15 minutes (the nail polish I choose was apparently finished, I saw the lady that tried to dilute the nail polish with acetone couple of times) and I had to redo all my nails at home. The day after, after I told the lady what happened to my manicure (I showed her the photos on my phone- time included), I had the “complete pamper pedicure” already booked and, if I have to be honest, it wasn’t the best. The lady discovered a broken cuticle cutter while she was cutting my cuticles and she cut my skin by accident. Honestly, I can put the nail polish much better. I had to carry my nail polish with me and use it for the treatment. For the money I spent here I was expected more or at least a discount from them. Actually, they charged me 15£ extra for changing “express pedicure” with “complete pamper pedicure”. I am very disappointed about everything. I will never came back here again!

1 /5 Rebecca Swann: I had an Elemis BIOTEC facial here on June 6th 2025 — sadly the worst I’ve experienced. The machine wasn’t on at the start, only part of the treatment was delivered, and my skin was left sore and pilling. I don’t believe the therapist was trained or competent in using the machine, which is serious if true. I emailed the salon with no reply. Very disappointing. ** Update on 20th June 2025 ** Thank you for your comment. I feel it’s important to clarify a few key points for anyone reading: I raised concerns at the time of treatment, both to the therapist and receptionist I submitted a written complaint to the salon the next day (7th June), copying Elemis UK I received no reply at all from the salon, until after I posted this Google review — over a week later. As for the treatment itself, the machine was not on at the start, the terminology was incorrect, and a thick mask was applied before tool use — all of which are not consistent with any Elemis BIOTEC facial I’ve had before. I appreciate the apology and the refund offer, but a 50% refund and a “complimentary express facial” are not appropriate in this situation. I’ve submitted a formal dispute to my bank and await resolution. *Update August 1st 2025* My bank has upheld the claim against Voltas and refunded the full cost of the treatment. Despite submitting a formal written complaint, I received no response beyond a version of the statement they’ve posted below. There was no apology, no meaningful engagement with my concerns, and no assurance that the therapist was certified to use the prescribed equipment — only a partial refund offer, which I declined. Unfortunately, the facial left visible marks and altered sensation in my skin, both of which are still present more than eight weeks later. I’ve now sought a referral to an independent dermatologist, as I remain seriously concerned about possible long-term damage.

5 /5 Sophie Hardman: I had an amazing hot stone massage with the lovely Marian(sorry if spelt incorrectly), she was incredible! Honestly probably the best massage Ive had and she didnt hold back with the pressure!! Ill be back, thank you so much.

1 /5 Alix Graham: When I called to book, the person I spoke to didn’t seem to understand what I needed. I explained I was having back, neck, and shoulder pain and thought I needed a sports massage. She kept switching between Swedish and sports, then said it would be 1 hour when it was supposed to be 50 minutes. When I arrived, the therapist was unfriendly and just told me to take my clothes off and lie down. I asked her to focus on shoulders, neck, and hamstrings, but she ignored this and rushed through the session as if she was put out by having to do it. She spent time on areas I hadn’t asked for, including the back of my knees, which I had to tell her to stop doing because of injury. She asked about doing the front, and I said I didn’t want this - another sign she had not listened to a word I said. The pressure throughout was far too extreme—more like torture than treatment. Most of it involved her elbows digging into me with no awareness of technique. I left feeling bruised and in more pain than before. Overall, the whole experience felt rushed, unprofessional, and gave me no confidence that the therapist had any understanding of sports massage. One of the worst massages I’ve ever had.