4 /5 Dee Masters: *update
The manager contacted me and asked me to come back in. My nails were redone beautifully as at a heavily discounted price. Very happy with them.
I regularly use this place and my nails are usually amazing. However, today’s experience would have been a 1 star on its own. My appointment took 2 hours as my nails needed redoing twice. Eventually, another staff member took over, but I was left with two small cuts on the tips of my fingers from the nail file. Too much glue was used, and I’m still trying to pick it out from under my nails.
I tried to explain that the nails were too thick, but there was a misunderstanding, and instead, my nail length was filed down. Although the second technician finished them beautifully, they are still too short with thick glue underneath. Love the colour - HATE everything else. I was given a 10% discount, but after such a long, stressful experience, I don’t feel that was fair compensation. I may returned to get them removed, if I cant get all the glue off. Waste of my time and money.