Townhouse Nail Salon, Mayfair - (Near Westminster, UK)

2 /5 Elpida Κ.: The girls were very polite. The place was dirty and had nothing to do with the high standards of their instagram profile or a luxury brand as they called themselves. Me and my husband paid 120£ and we definitely not going back . So disappointed their brand was supposed to be the best :(

5 /5 Marta Castanon: This is my second time getting my nails done here, and I absolutely love it. The service is exceptional; the girls are super professional and pay attention to every detail. I chose to get a French manicure, and Kosmina was the one who makes for me. Shes super professional and sweet, and they use quality products that dont damage your nails. Ill come back next month! Thank you so much!

1 /5 Ella Yurtsever: I finally found the time to write this review after a very busy week. Unfortunately, I cannot recommend this place, specifically the Mayfair townhouse. The biggest issue is their booking system. There is absolutely no flexibility. If something goes wrong or requires even a few extra minutes, they won’t extend your appointment because the next client is already booked. In my case, something needed to be fixed, but instead of resolving it, they simply sent me home and told me to contact customer service. The salon itself was another disappointment. It’s extremely small, nothing like the photos, and the atmosphere feels unwelcoming. The staff were quite cold, which is surprising for a premium-priced service in London. The most concerning part was the quality of the nail work. I only wanted a gel removal and new shellac. However, when trimming my nails, the technician cut straight through the middle, causing the nail to break. Normally, long nails are trimmed from the sides to prevent this. One nail ended up noticeably shorter than the rest, yet she continued without offering any solutions. The filing was uneven, the shellac was thick and patchy, and the final result looked unprofessional and uneven on every finger. When I asked them to fix it, especially since I had a wedding and a flight the next day, they refused and told me again to contact customer service. Thankfully, customer service eventually refunded me, but it took unnecessary back and forth to get there. I had the nails redone at another salon, where the technician was shocked by how uneven, thick, and poorly done the previous work was. (Last picture) Overall, I would not recommend the Mayfair townhouse. For the price and the brand reputation, the experience and quality were extremely disappointing. Not going there again.

1 /5 Anastasiia Udesiani: It was literally the worst manicure experience of my life. I even stopped that manicure master in the middle (Koshmina probably) and told her it was terrible. She only had time to fully remove the cuticle on one hand and half-cut the cuticle on the other. Two of my fingers are inflamed because she was so aggressive. Why do you even hire people like this in your salon? You honestly deserve to be sued for that. Update: Even after 2 weeks, I still have a serious inflammation. It hurts — it’s terrible.

1 /5 Reet Arora: Rushed and painful manicure I got my manicure done by Kosmina and it was by far the most painful manicure I’ve ever had. She was very rough with my cuticles, leading multiple of them to bleed and they actually hurt. Terrible experience and would not go back. It was also very rushed, I’m quite disappointed. One goes to manicure to relax, not to get more stressed because of how roughly your nails are handled. About 12 hours and my cuticles still hurt and stinks upon washing my hands. Townhouse, I expected much better from you as this was my first time trying manicure here. Other members of staff, one of them did my friend’s manicure seemed very nice. Update: 2 days later and my cuticles are inflamed and still hurt. Pictures attached. This is actually terrible