Townhouse Nail Salon, Liverpool Street - (Near Tower Hamlets, UK)

5 /5 harsha karun: I got nail extensions with a chrome finish. Bobbie did my nails and she was the sweetest and kindest nailtech ever. I had a reference and they really worked to get the closest match to it. She ensured I was happy with the length of the nails, colour and shade of chrome. She did everything with great care and to perfection. No hesitation to give a 5/5.

5 /5 Barbara Bilakiewicz: I love coming to Townhouse. Nadia is absolutely fantastic and her work is always so gorgeous and lasts very well (I typically get a BIAB with gel colour or custom design). Shes amazing when it comes to helping me come up with ideas and she somehow always manages to turn my vague descriptions into beautiful designs ❤️ Attaching pics from my last few visits (Easter mini eggs were my favourite!)

5 /5 aaron sharratt: My mum and I went to Townhouse Liverpool Street on Tuesday for the first time (it was my mum’s birthday and I wanted to treat her) and what a lovely experience we had. She had a luxury pedicure done by Nicoleta and said she felt so pampered and relaxed afterwards, she was comfortable and well taken care of and expressed that Nicoleta is clearly skilled at what she does. I had an express extension set done by Debora and she was fantastic, I’m new to getting my nails done and she was really attentive, talked through everything and made sure that I was content with my nails throughout the appointment. They are honestly perfection I’m so happy! The salon itself is very clean as well as aesthetically pleasing, and everyone was friendly. Would recommend to anyone looking to do something nice for themselves or a loved one, flawless nails is absolutely an accurate tagline, and we will both be coming back to the salon in the New Year :)

1 /5 Mihika U: Unfortunately, I do not recommend this salon. I had the worst-quality manicure I’ve ever experienced here, and my subsequent interactions with both the salon and head office have been stressful and disappointing. I booked a Signature Gel Mani and Pedi as a treat for my birthday and ahead of a holiday. The manicurist cut my cuticles too close, causing them to bleed. The manicure itself bubbled and dented across all nails within minutes of leaving the salon because the polish was applied too thickly and not cured properly. I even pointed out during the appointment that the polish looked lumpy and uneven, but my manicurist simply added another layer of top coat. When I returned to the salon five minutes later, another staff member — without any apology — told me the issue was due to the colour I’d chosen, implying it was my fault. (This made no sense, as the same colour and bottle had been used on my toes by the pedicurist with no issues.) I was told I’d need to come back three hours later to have all my nails redone, which I didn’t have time for. The staff member advised me to email customer service for a refund. Since then, I’ve had multiple back-and-forth emails with Townhouse’s customer service team, who acknowledged the poor quality but refused a refund, saying it’s “against their terms and conditions.” This wasn’t a case of a few chips — the entire manicure was defective. Their first offer was a £50 credit (which wouldn’t even cover the cost of the same manicure with removal of the existing gel), and their final offer was a redo plus £10 credit — even though I explained that I was already travelling outside the UK and would have to pay another salon to remove and redo the gel. The whole experience — from the salon visit to customer service — has been extremely stressful and unpleasant, and it completely spoiled what was meant to be a birthday and holiday treat. I’ll now have to spend more time and money fixing this while away. I’ll be sticking with my usual local salon in future and won’t be returning to Townhouse.

5 /5 Annabelle Spence: Lovely service. I’ve had 2 manicures with Grace and both times she has done an amazing job. She is really good at what she does and takes great care of attention to detail and making sure it looks flawless. So far, it always has. Thank you so much!