Townhouse Nail Salon, Fitzrovia - (Near Westminster, UK)

1 /5 julia emilia: I rarely ever leave harsh reviews, but at this price point I absolutely did not expect to walk out with four bleeding cuticles. When I mentioned that the treatment was painful, I was told, “your skin is just tender, you’ll be fine.” Seriously, Joanne? How about learning to do the job properly in the first place? Not to mention the nails itself do not look good either. For a company with such a strong reputation, I expected professional and considerate service, especially after being kept waiting for over 15 minutes.Next time, I’d rather pay a bit more and go to a truly premium salon. For now, I can only hope their tools were genuinely sanitised and that I won’t end up with an infection. Overall, a very disappointing and upsetting experience.

5 /5 Delfina Fuentes Vernazza: I don’t think I’ve ever been to a nail salon where I felt so at ease or walked out feeling this happy. The space is beautiful and totally worth it, but what truly makes the difference is the incredible team behind it, they make you feel genuinely cared for from the moment you walk in. I had my appointment with Elda, and I loved every single second. She made me feel instantly comfortable, kept checking in with me throughout, and made sure I was enjoying the whole experience. She understood exactly what I was looking for, and I LOVE the results. Beyond being super talented, she’s full of warmth and positivity that’s honestly contagious. I’ll absolutely be coming back to her, she made the whole experience unforgettable. I can’t imagine doing my nails with anyone else. She’s the best!!! Thank you so much

1 /5 Shima Mashhoor: Extremely Disappointing “Luxury” Manicure & Pedicure Gel If there were anything below 1 star, I would have chosen that. I visited this salon on Monday the 8th, right before traveling, and specifically paid a premium price for their “luxury” gel manicure and pedicure because I wanted a nic3 massage and something reliable and long-lasting while I’m away. Less than one week later, my thumb nails are already chipped and the gel on my toes has completely fallen off. I am now in the middle of my trip with nails that look cheap and poorly done. I deliberately chose this salon because they advertise high-quality products and a luxury experience and supposed to last 3 weeks, expecting not to worry about durability. Ironically, cheap Vietnamese nail shops would have lasted far longer than this so-called high-end place. The “luxury” experience itself was also misleading: My feet were placed in a hot plastic setup with cream that actually burned my skin at the time because it was so hot. The “massage” consisted of briefly rubbing cream while calling it a massage Nothing about the service felt premium, careful, or worth the price For the amount of money charged, this was completely unacceptable. I paid for peace of mind before travel and instead got poor-quality polish, discomfort, and disappointment. I’ve attached photos that I have taken today which is less than a week later so you can see for yourself what this “luxury” manicure and pedicure looks like. I am extremely frustrated and would not recommend this salon, especially if you are traveling or expecting results that actually last.

2 /5 s ding: Honestly the mani and pedi were just ok and not really justified for the price. (£91) Selection of colours wasn’t great they didn’t have a transparent nude colour available for regular polish so we ended up using just a single coat on toes which was a bit streaky (as there was no transparent available) and then just a base coat on hands (which did look better), and they did cut my cuticle too much and made it bleed. Also didn’t appreciate being offered a drink (which I assumed was free as there was no mention of cost) and then charged £2 for it at the end (I just asked for water). The salon was cute tho and clean. Update : this is my pedicure 2 days after… so removing one star

1 /5 Alex Fathers: I am getting increasingly fed up with the poor quality of gel manicures & pedicures I receive from Townhouse. In the several years I have been going, I have had generally good experiences with the very rare bad one. However, 3 out of the 6 appointments I have had in this year, I have had to make a complaint. Looking at the negative reviews they have had this year, Im clearly not the only one. This is frustrating because I started coming to Townhouse because of their consistency and high hygiene standards, but this quality has definitely slipped in the last year, I imagine because of their never ending expansion of stores across the country. The attention to detail is not there anymore and having to gamble with a 50% chance of having a good treatment is just not acceptable. I also believe their new range of own label gel & polish is not as high a standard as the ones they had before. I had an entire pedicure refunded because I left the salon with cuts & bleeding to my toes, with gel all over my cuticles and even cured over the broken skin. I genuinely felt bad to the nail tech at the time because she seemed ill and clearly shouldnt have been at work that day. Which is worrying sign that Townhouse is working their staff too hard or not offering sick pay. I reached out to their customer service and due to the severity of the poor experience, they refunded the whole treatment. Because of this, I thought I would give them one last chance. Unfortunately, my most recent experience of a gel mani, which I had on the 18th December, was less than desirable. Being made to sit at a pedicure chair to receive my manicure, as it had been overbooked, was uncomfortable & unprofessional. About 15 mins into the nail prep, I was finally moved to the manicure area. I imagine a step was missed due to this moving around, as the manicure began peeling at the edges within a few days. Finally, by the 26th December, all the gel had come off with very minimal pulling or damage to the nails underneath which makes me think the nail was not prepped or cured correctly - a very basic step in any manicure. Whilst their customer service is receptive, and the nail techs are always friendly & lovely, I am tired of having to complain and would rather have a high quality treatment elsewhere. I will not be returning to any Townhouse salons and advise others to do the same.