The Quad Club - (Near , UK)

1 /5 M Pack: Being member for many years but new manager and management making this place worst than ever. Steam room is useless this days and they increase price incredibly. Remive water tank and many other unrealistic changes . The new manager definitely come from a very poor non standard place. Will exit this place with 5 of my friends end of month. Shame on you new management , you have spoil this amazing environment.

1 /5 Sushanth Reddy: Small hotel gym with some rude staff, definitely not worth it for £95 a month imho. Recent interaction with one of the reception staff was appalling, condescending remarks off the bat, it’s supposed to be a customer facing role. Facility is open to hotel guests and part of the pool is sub-let to a third party for kids’ swimming lessons. Struggle to see the value for money given also customer service.

5 /5 Kate Barnes: Have been a member at this gym for 4 years now and I really love coming here. The equipment is decent, the gym space is good, plus a studio upstairs with everything you need for a basic workout. Good range of machines, free weights, stair master, rowing machine, treadmills, barbell, punching bag, etc. Staff are always friendly, welcoming and helpful. This is a great gym for the area and I think it is worth the price. A full gym, studio, swimming pool, jacuzzi, steam room, sauna plus free boxing class and yoga classes. There is also the spa where members get discount on treatments and the restaurant too. Overall I think its a great place, never too busy, everyone is respectful and welcoming. I always look forward to coming here for my workouts.

1 /5 ChrisJTommo: For £65 a month (off-peak), it was bareable. But now they’ve whacked up the mandatory price to £95 a month is frankly ridiculous. This a small hotel gym, not Virgin Active or a David Lloyd. I’ve cancelled my membership as there are far more reasonable and better equipped competitors in the area. Avoid.

1 /5 FMC FMC: I’m writing to raise a concern regarding a recent interaction with one of your new staff member. Her attitude is frankly unacceptable — unprofessional, dismissive, and not in line with the level of service members expect. Experiences like this can seriously affect the overall perception of your facility. If staff are to be placed in customer-facing roles, especially at reception, I strongly recommend ensuring they receive proper training first. Being polite, helpful, and respectful should be the bare minimum. Alternatively, you may want to consider following the lead of some of your competitors who have streamlined their front-of-house operations with technology — including fully automated access systems that remove the need for staff at reception altogether. This not only improves efficiency but also eliminates negative human interactions. I hope you take this feedback on board and make the necessary improvements.