5 /5 Yo Ko Ono: Edited: They have redone my nails to perfection! Thank you! I will add a photo too!
I tried this salon (Covent Garden branch) for the first time on Friday, 29th August, after work. The staff were friendly, attentive, and the salon was nice, but unfortunately my nails didn’t hold up as I expected. Just 5 hours after getting them done, the shellac on my right thumb started lifting, and by Sunday more fingers were chipping. I get my nails done regularly, and I’ve never had this happen before.
I contacted them on 30th August, and they were quick to respond, offering to fix the nails. I have an appointment at their St. Paul’s branch this Tuesday. I appreciate that they’re willing to make it right, so I’m giving them a chance to resolve the issue.
I’ll update this review after my appointment to share how the aftercare went. Photos included for reference.