The Gym Group Milton Keynes - (Near Buckinghamshire, UK)

3 /5 Ryan Morgan: Great Facilities, but the Car Park Drama Ruins Everything ​The Gym Itself (5 Stars): Honestly, the actual gym facilities are fantastic. The equipment is always well-maintained, the space is clean, and the staff I see on the gym floor are friendly. For a workout, its an excellent place to be, and I highly recommend the facility itself. ​The Car Park Nightmare (1 Star): However, the whole experience is completely destroyed by the associated car park. The system is fundamentally broken. Ive encountered issues like the broken entry barrier and the inability to correctly register my car via the in-club keypad, resulting in unfair parking tickets even though I was parked correctly in a designated blue Gym Group bay and would use the signing system upstairs outside the gym entrance.. The constant anxiety of getting fined just for going to the gym is unacceptable and has drastically lowered my overall rating. ​Management Response is Disappointing: When I contacted The Gym Group about these issues, the email response I received was dismissive and appeared entirely biased in favor of the parking enforcement company. This lack of support for paying members who follow the rules is extremely frustrating. They wouldnt even give an update on when the barrier would be fixed so members dont have to sign in on a silly ipad and can just go straight in and get on with their workout. ​Summary: You are paying for a great gym, but you are also inheriting a terrible, stressful, and expensive parking issue that management seems unwilling to resolve or even seriously address. Fix the parking, and this would be a 5-star facility. Until then, approach with extreme caution. I left the gym back in September. Weve been meaning to put this review up.

1 /5 Gennaro Borrelli: Went to visit - no instruction on how to book a car in to the carpark for free. Parked up for 5 minutes, went to the door buzzed and told by a security guard it was shut due to a leak. Got a parking fine even though it clearly says Gym Group members parking for free directions. Customer service is non existent, no one to contact, fully automated. Better Gyms in town with much better service. Regarding the response: "Regarding the parking fine, we would like to assist you in resolving this issue. Please reach out to our customer service team through our website, and we will do our best to address your concerns." I went to the website - cannot find a way to contact customer services.

5 /5 kaye rogers: I found The Gym Group Milton Keynes at a time I felt a bit fed up living with pain... My first visit I was made welcome during a taster session which gave me the tools to start my journey. 5 months later I am still going 3 to 4 times a week. Staff are always welcoming and have time for you even when they are busy. The gym area is clean, as is the ladies changing area, I dont doubt its the same for the mens. Lots of regulars from those newbies up to the more commited... most days there is a good mix of men and women. Abdul and the staff gave me the confidence to try and the atmosphere to keep returning.

1 /5 ronak punja: Decent gym but id give the parking 0 stars if I could. One of the worst parking spaces I’ve ever seen. Had almost 15 tickets through the post. With the ongoing issues with this gym and LDK I thought there would be some consideration for the members from both parties but nothing. Resorted me to deactivate my membership and moving to another gym. The car park is nothing but stress. Barrier is broken, cameras don’t even pick up your exit times on your tickets so wont support your appeal. Even after appealing tickets with sufficient evidence it will get rejected so don’t waste your time. LDK and ZZP will give you the run around

1 /5 Ignas Kantauta: 6 years i was a loyal member to this gym. suddenly ive got 2 parking fines. never did you have to do any reg plate inputting before and even if you do it still doesnt register it on the system. bunch of scums and dont bother trying to appeal it because apparently showing proof of your authorisation via app aligned with the times of the screenshots of the case isnt enough to prove yourself. You can try to ask for a subject access request but by the time they reply to you youre going to be pressured by the GCTT. Bare in mind the LDK group had never contacted me about this and I had to find out it went straight through ZZPS debt collectors with administration fees now on top of that. Its crazy how you could do this to your loyal members and I hope you guys run out of business. shame on you