The Beauty Box Chingford - (Near Lewisham, UK)

5 /5 Raquel Sydney: Cam is an absolute professional and highly skilled in her trade, her salon is so lovely and every time I have visited, she has made my experience perfectly memorable, that’s why I keep coming back, the ambiance is perfect and she always makes me feel at ease. I always say it’s not the salon but more the experience felt by the person and their customer service, it speaks volumes. I have been coming to Cam for the last 2.5 years and still happy with her services .

5 /5 Helen Freer: I get my nails done with Cam every 3/4 weeks - she does an excellent job! There are loads of colours and options, the manicure lasts ages and it’s so lovely to have a nice chat. I have also had eyebrow waxing and pedicures which are great too. Can’t recommend her enough.

5 /5 LIANA Rosa Carpentieri: I couldn’t be happier with my nails! The shape is absolutely perfect and exactly what I asked for—clean, even, and so flattering. The level of professionalism and attention to detail was outstanding, every step felt precise and accurate. It’s clear how much pride and care is put into the work. I left feeling so impressed and will definitely be coming back. Highly recommend! Thank you!

5 /5 Perin Hakki: Thanks to a recommendation a few years back, I’ve been seeing Cam regularly since and no longer go anywhere else. Her service is always professional, friendly and accommodating to my ideas and I always get comments and compliements after a visit to The Beauty Box. Going to see Cam isn’t just getting a treatment or just having nails done, it’s getting a friend as well as she always takes the time to get to know her customers well, and it is so much nicer than going to a standard nail salon that just wants you out asap.

1 /5 Sharon: On 21 May 2025, we booked nail treatments at The Beauty Box (CAMS NAILDIT London). We arrived over an hour late, and were told that only one of us could be seen, not our choice but the nail technician’s decision to prioritise her schedule. I paid the requested 50% cancellation fee (£41.50) for my cancelled service. My daughters completed treatments had multiple quality issues: uneven polish application, flooding near cuticles, incomplete coverage, improper edge sealing, and rainbow chrome instead of the requested milky (white) glazed chrome despite repeated clarification. The top coat began peeling within 48 hours. Due to the poor quality and my daughters upcoming birthday deadline, we obtained urgent remedial treatments elsewhere costing £129. When we raised the issue with photographic evidence, the nail technicians response was deeply unprofessional. She repeatedly deflected by referencing my unrelated cancellation fee, rather than addressing the service quality issues. Initially, she agreed to do a redo (under conditions), but when my daughter specified what she wanted for the redo, the nail technician stated, “As you’re very specific on your needs, I believe it’s best that you maybe try somebody else,” then offered only £40 as a so-called “goodwill gesture.” The technician then engaged in inappropriate behaviour including random phone calls and deleting messages. Most concerning was her complete refusal to acknowledge her obligations under the Consumer Rights Act 2015 (S.49, S.50, S.55, and S.56). There was no apology or appropriate redress. This was handled with deflection, dismissiveness, and no accountability. This was the worst beauty service we have ever experienced. We cannot recommend The Beauty Box (CAMS NAILDIT London). Response to the owner: I was present, paid part of the costs, and dealt directly with The Beauty Box (CAMS NAILDIT London) alongside my daughter. The lateness was already addressed and compensated on the day. This review concerns the completed treatments, which had over two hours allocated but were performed without reasonable care or skill; evidenced by uneven application, flooding, incomplete coverage, wrong colour application despite clarification, and peeling within 48 hours. “Anyone can send a photo,” implies that photographic evidence is unreliable. Photographic evidence is valid under consumer law and by Trading Standards; refusing to acknowledge it suggests a lack of understanding or unwillingness to meet your legal obligations. You rely on photos for five-star reviews, yet dismiss them when a customer provides evidence of substandard work. Under the Consumer Rights Act 2015, returning for a redo is standard practice where services fall below reasonable care and skill; this was the sole reason she wished to come back. Both the opportunity for a redo and a fair refund were refused, while unrelated issues were repeatedly raised to deflect from resolving the breach of contract. "As you can see I have amazing reviews." Other publicly available reviews for CAMS NAILDIT London (Treatwell, Birdeye) show multiple one-star reviews describing poor service, rushed treatments, unclean tools, lumpy, sloppy, or uneven jobs, and nails that did not last two weeks. Your claim is therefore contradictory and not representative of your overall service when trading under The Beauty Box and CAMS NAILDIT London. Your response reinforces my one-star review: dismissal of legitimate complaints, no accountability or apology, and poor customer service. You stated, verbatim, "Either you accept the £40 refund or do what you said that you wanna do." This matter is currently proceeding through the Small Claims process. 1 January 2026: Additional photos added showing the substandard services.