Surrey Sports Park - (Near Surrey, UK)

1 /5 George Tilbrook: I have had a very poor recent experience as a member. The class that I attend (and pay monthly membership for to be able to book onto) has been cancelled several weeks in a row (and the weeks it has not been cancelled have been in lower quality weather impacted outdoor facilities whilst the gym is refurbished). When I reasonably asked for a membership refund for the month where my class was not available once, I was told no. When asked the formal route to complain, I was referred to an almost blank page on the website with a button to the general support email address. With the member prices going up to pay for enhanced facilities next month, it felt reasonable to give money back for cancelled classes and worse facilities recently. Ive started shopping for class memberships elsewhere.

1 /5 Yvonne Jones: Showers don’t work properly. The swimming pool is nice but the water is to cold. I go to a group for autism and disabled but will have to stop going because of the pool temperature. It seems be more colder each week

1 /5 henderson chan: i paid for the membership for november and today is the 27th of november and i received an email earlier today saying my december direct debit didnt go through, im not paying for it cuz im going back home. and they wont let me through??? hello??? i paid for the november membership mate its not bloody december yet. i want my money back

4 /5 Eleena PK: Nice place, being here for swimming competition, long course swim. Parking is free for threes hours or if you come for an event who is long then 3 hours you have to register your number plate at the reception desk. If you come for a swimming event be aware of the limited space of seats and quite difficult to move on from one side to other. Coffee shop is nice and with lots of places to seats. Nice, polite staff.

1 /5 Mick Parker: No good for the kids!! Pool is far too cold, massive cold draft coming across the pool from changing area also. Will likely pull the kids out of lessons here also due to them shivering and not wanting to stay in. Why Surrey Sports park can’t accommodate the many kids in the after school clubs by putting the temperature up for the sake of around 4-6 lane swimmers is a joke. Clean and tidy facility, loads of parking which is good. The managements excuses of ‘we are a competition pool not leisure pool’ could do with being addressed before the kids lessons and family swims end up being cancelled due to no uptake. Someone within the management needs to have a rethink and actually listen to the parents at lessons and family swims.