1 /5 N A: My daughter and I decided to use the university offer for the summer £25 per month. When we joined we were told it starts from when we book in for the class, I joined and my daughter tried to join but it would not work, she repeatedly tried and could not get it to work, a few weeks ago we went back in and we were told she had not been set up probably and we were at that point given a sheet with her member id, which to that point she hadn’t had. We were also reassured not to worry as she had not been her £25 would start when she registered. Again she tried and could not get access, trying her email address and mine in case the wrong email address had been inputted. Today 31st July I called as she is getting no where with it and the helpful girl on the phone checked all and noted her email address had been input incorrectly into the system, not her mistake, she changed it and said give it a few minutes and it should all work for her. We did that and she now has access but charging her so I called back to be informed she would have to pay again. The chap I spoke to spoke to his manager and no understanding of the fact this was due to a fault on their side, absolutely disgusting treatment. Customer care is appalling.