2 /5 Hazel Vockins: Positives first. The very small amount of staff we did see, were lovely. The pool was ok, but we booked a family fun swim which stated plenty of toys available, but we found these had to be asked for, and 3 balls were bought out, nothing else. I expect with so few staff, they cant get too much out because of time having to be spent clearing it back up.
The negatives - the changing rooms (female) were so dirty. The no shoe rule is not mentioned when you arrive and its certainly not.followed by anyone. The ladies changing rooms also seemed to be the only available female toilet in the building, where as there is a stand alone male toilet by the hall. Meaning more shoes being worn through the changing rooms.
The floors were visibly dirty, nobody was in and out cleaning like you see at other Better Centres.
After our swim we found there was dog poo from someones shoe on the floor near the lockers, which i alerted staff to and the lad i spoke to was lovely and was apologetic, and said hed tell his manager but that there were no female staff to enter the changing room and in the 40+ mins we spent in the changing rooms, it was not cleaned nor was a warning sign put up to allow people to avoid that spot at least. Nobody even came to look at it. Its my understanding you are able as staff to enter the changing rooms if you announce yourself, and wait for response.
In the group changing area there was blood stained boogers (yes, really!) dried on the wall on the right side as you walk in. Unbelievable really.
Really disappointing, with the right amount of staff and standards of cleanliness this place could be an asset but its not being cared for.
On leaving there was nobody at the welcome desk and I should think that if thats a regular thing, anyone can walk in there which isnt safe in todays society.
Im sorry to leave a bad review to be honest. But needs must.
Do Better.