2 /5 Sherrill Fabri: Ive been going to Sonia for some time now & she does a brilliant job & I have sent her a few people her way. However, her flexibility with appointments needs work. I I run my own business & unfortunately sometimes get dragged into meetings at short notice. Sonia wants 48 hours notice but her reminder system only notifies you 24 hours prior to the appointment- I tried to rearrange mine today. She offered no alternatives or suggestions & was extremely cold. I have on occassion moved appointments forward to suit her. It would appear that she takes but does not remember that flexiblity works both ways. I understand that appointments need to be filled & there is potential loss of income. But to have zero flexibility on ocassion is, in my opinion, not good for keeping your regular customers.