Sloane Avenue Spa - (Near Kensington and Chelsea, UK)

1 /5 Kate Houston: Terrible customer service and completely unprofessional. I arrived at my appointment which they said they had tried to contact me a week before to cancel (lies) so I was told to go home with no apology. I then re-booked for the week after, where I was left to wait an hour for my appointment. Within that hour, one woman walked out, another woman complained about the service and another woman called on the phone complaining and demanding a refund... i then realised I was not alone! When i did eventually go in for my wax - the beauticians room was an old stock room cupboard with the most basic amenities. Terrible spot, do not go here.

1 /5 sophietolba: Warning : The worst spa experience ever. Do not recommend ! talkative staff however extremely unprofessional. I was booked a spa treatment, which included oxy cryo facial, full body massage , Indian head massage and manicure. Adequate massage. ( was given to me by an young girl who was on trial with them that day)I was left with a stiff back that night. Facial was a joke. Fobbed off with a scrub and some cheap smelling cream on my face and left to sit in the room for 30 minutes. She didnt even bother to take my eyeliner off and it was stinging my eyes while I was sitting alone . I was also told I needed Botox. ✋ ( are you selling to me or just insulting me?) They forgot the Indian head massage and when prompted they said they had no time because theyre closing !! When I mentioned its been paid for - I got a rushed 2 minute massage to satisfy me! Mini manicure was ok. Out of utter shock I left and called to speak to the owner the next day. He could only apologise for what was supposed to be an over £300 package and was told if I didnt like it I should have left the spa mid way through treatment. Trading standards alert.

1 /5 Camila Ares: Extremely unpunctual, I booked the first appointment and I had to wait 40 minutes until someone came to open the shop. Instead of getting my full hour of treatment that I originally booked, it was just a 20 min quick massage (not professional at all) and I had to come back 3 days after to get the rest of the treatment and on that opportunity I had to wait 15 minutes again. Never received an explanation, apologies or compensation.

5 /5 kn ap: A few weeks ago, having been working hard, I was in need of some serious pampering, so I treated myself to a facial and manicure at Sloane Avenue Spa. I found the place welcoming and unpretentious. The therapist for my facial was friendly and immediately put me at ease, and having studied my skin, suggested a slightly different treatment to the one Id thought would be appropriate for me, and I was happy to go with her recommendation. She came across as professional and knowledgeable and it was a relaxing experience. Afterwards I thought my skin looked noticeably clearer and more refined, and had a glow that lasted. Having selected my nail colour I was invited to sit down across from a lovely lady who was so easy to chat to, it was just like catching up with a friend over a cup of tea. She did a great job of tidying up my neglected nails - the polish lasted me through almost two weeks at work before chipping a bit at the tips. I definitely had a good day and will be going again!

5 /5 Iveta B.: Im regular client of Vivify Beauty for 3 years. My top treatments what I can recommend there are facial and full body massage. Inga - owner and therapist of the salon makes it special with her impressive knowledge about skin and body, new technologies and findings in beauty care. She is top therapist in her field and I like her individual approach. Following personally for me tailored skin care plan and using Environ products I look much younger and would never change it to anything else.If you looking for reliable advise and professional care - choose Vivify Beauty.