Silvermere Softplay - (Near Surrey, UK)

5 /5 Sam Healy: I had an amazing experience at Silvermere Softplay! Its the perfect place for kids to burn off some energy while having tons of fun. The play area is spacious, clean, and well-maintained, with a wide range of activities that cater to kids of all ages. My little one loved the climbing structures, slides, and ball pit — they had so much fun and didn’t want to leave! The staff were friendly and helpful, always on hand to ensure everything was safe and running smoothly. The café also deserves a shout-out, offering a great selection of snacks and drinks for both kids and adults. It’s definitely a place I’ll be coming back to, and I highly recommend it to anyone with young children. Silvermere Softplay is a fantastic family-friendly destination!

2 /5 Neil: We came here to Try at the soft play and I have to give it a 2 out of five at best. I’m given it that just because the actual softplay itself is decent and big enough to keep our toddler amused. However, the rest of the experience wasn’t that great. It’s over priced with a poor customer experience. It started with the booking. I don’t live in Dorking and so I don’t understand why I have to set up an account to visit and pay for Softplay. So many other websites allow you to checkout as a guest. It’s standard. But then I got to the checkout and realised this website needs an upgrade. I felt like the checkout was something from 2005. Even though I’d just filled in all of my information to create an account I didn’t want, I had to enter it all again at the checkout. And it was asking for information this isn’t relevant to making a payment. I know, because I used to work in payments. Then comes the pricing. If it’s £8.15 for a child under 4, but you have to also pay for at least one adult at £3.50, then just charge £11.65 for the child. Especially as the adult is mandatory. Every other soft play been to charges for the child and not the adult. £11.65 is also very expensive for soft play. It doesn’t stop there - if you want a second adult to go into the cafe area, you have to pay another £3.50. Even if they don’t plan on going into the softplay area with your child. My parents were with us, who are in their 80s and they just wanted to watch their grand child whilst they played. We were told they each had to pay. That was just to sit in the cafe area and watch. How short sighted is the owner. They would have easily bought some tea or coffee whilst waiting and so the business would have received some income. They ended up going to a cafe in Dorking town instead because they weren’t allowed in. Just a terrible customer experience, and we won’t be back.

5 /5 Hannah Evans: We have just held our daughter’s 5th birthday party here and she loved it! It was so easy - the food was great and plentiful - the children all loved the softplay area. It was such a fun party which ran so smoothly!

5 /5 Piotr Czajka: We have visited venue last summer, and we were thoroughly impressed with the fun and engaging play areas and the good food options available. The soft play area was perfect for my kids to play and explore, and they particularly enjoyed the ball pit and slide. The play areas were well-maintained, clean, and safe, which gave us parents peace of mind as we watched our children play. The fact that there was a food stand inside the facility was a big plus as well. The food options were okay, and we loved the variety of hot and cold snacks available. The food stand was well-staffed, and the service was fast and friendly, which made the experience even better. Overall, we had a great time at your soft play facility. The combination of fun play areas and great food options made it a perfect spot for a family day out. We appreciate the effort and care that you put into making the experience a memorable one for us. Thank you for providing such an excellent facility and experience. I will definitely be recommending this soft play for everyone with kids.