Mill Hill Nails -
Missy I wanted to share my recent experience at the salon. I had booked an appointment with Emily, but when I arrived, it seemed the staff weren’t aware of my booking, and Emily was around 20 minutes late. When she did arrive, she only did my pedicure and then passed me on to another technician for my nails, without any explanation.
The technician who did my nails was patient, but unfortunately, he accidentally cut my finger. What concerned me was that he didn’t seem to know how to clean or treat the cut, and I had to stop him from continuing when he tried to apply powder over the open wound, which could have caused an infection. I was also uncomfortable because the tools didn’t appear to be properly sanitised.
To add to that, I felt uneasy as it seemed some staff members were speaking about me in their own language, which came across as unprofessional and made me feel self-conscious.
They did acknowledge the mistake and gave me £10 off, which I appreciated, but overall, the experience left me feeling disappointed. I think with better communication, punctuality, hygiene practices, and professionalism, the service could be much better.
