1 /5 T K: My partner and I visited this salon for pedicures, and the entire experience was incredibly disappointing from start to finish. It was my partner’s first pedicure, and we were both excited unfortunately, it turned out to be the worst experience we’ve ever had at a nail salon.
When I booked over the phone, the receptionist confirmed the pedicure would be a full 1-hour treatment including everything you’d expect: foot soak, cuticle work, massage, etc. Our appointment began at 15:45 , yet my partner was finished by 16:20 . His feet were only in the water for about five minutes , and the treatment was rushed and incomplete.
To make things worse, the therapist made one of his toes bleed and he was in pain, and when we questioned it, we were told “it’s normal.” No apology, no concern.
My own pedicure wasn’t any better. I received a one-minute massage , and no one even checked whether my nail polish was dry I had to check myself before leaving.
When I explained that we were unhappy, the receptionist was rude, dismissive, and completely unprofessional, despite the fact that I spoke calmly. She claimed they had already given a “discount,” which was something they offered over the phone (£40 per person). Given the poor service, it didn’t feel like a discount at all. After checking with her manager, she insisted we still had to pay £80. She then changed the story and said the service was “a 50-minute session,” even though we didn’t receive anywhere close to that or the quality described.
They offered only store credit but after this experience, we would never return. We still paid because we believe in treating people respectfully, even when it’s not reciprocated.
I’ve had far better pedicures at places charging much less. This salon is a definite no-go. I would never recommend it to anyone. Zero stars from us but had to give one star to leave the review.
