Qubea London South Kensington - (Near Kensington and Chelsea, UK)

1 /5 Victoria Tretyakova: Yesterday I experienced the most unpleasant customer service in my three years of being a loyal customer at Qubea, South Kensington. I want to highlight that my nail technician, Iulia, did an amazing job — many thanks to her — the entire issue lies with the administration. Yesterday, 6.5 hours before my appointment, I received a message from the receptionist, Kristina, informing me that they had a scheduling conflict and asking whether I could come later, at 18:00 instead of 17:30. On that particular day, I needed to leave the salon no later than 19:00 because I had an important event planned, which I communicated clearly. The receptionist responded that everything was fine and that they would keep my appointment at 17:30, while simultaneously asking whether it would be okay for me to finish at 19:15 — to which I again said no. In other words, she knew from the very beginning that I could not leave later, and she also knew it was impossible to finish by 19:00. Instead of offering an alternative solution, she simply decided that “it’ll be fine,” despite the fact that I had plans. When I arrived for my 17:30 appointment, I waited for more than 20 minutes and actually started nearly at 18:00. So the receptionist Kristina, knowing this would happen, deliberately left my appointment at 17:30 just to take me later anyway. When I voiced my concerns, I didn’t hear a single apology — just a completely indifferent expression, as if she didn’t care at all about a very reasonable complaint. When my technician was finally able to take me, the receptionist didn’t even attempt to come over or offer me a drink (even though that’s part of the service). Again, I want to say that Iulia did a wonderful job and managed to finish in an hour — I am very grateful to her. But this kind of attitude in a salon that positions itself as customer-oriented is simply appalling. You are essentially deceiving clients and somehow still managing not to apologize for such behavior.

5 /5 Ren Lawrence: I don’t go another else for my nail care. Qubea is a phenomenally professional service and I’m very particular. I always feel welcome. A friend recommended them to me last year and I am incredibly happy with the treatments I have received from Qubea. This place gives the utmost in every way: customer service, nail care services. They are the best.

5 /5 Anne Bacay: Thank you so much, Ivana. You truly met my expectations for the eyelash extensions I wanted. I really love how natural they look exactly the style I was hoping for. I’m very happy with the result and the overall experience. I’ve already recommended you and your services to others, and I’ll definitely come back again.

1 /5 Gulnaz Telman: I was a regular client at Qubea for over a year, and I used to recommend this nail salon to all my friends in London. Few months ago I got onycholysis on most of my nails. I had to go to a podiatrist to get a treatment and I was told this was due to harsh manicure technique. (Qubea decreased manicure time per customer to 1:20 minutes). When I raised this to Qubea staff as a part of feedback, I was told their manager would contact me, however it’s been 2 months and I haven’t heard back from them. Because of them I can’t apply gel or any sort of polish got the next 6-8 months until my nails are fully recovered. I’ve also seen a British influenced (Qubea client) with fungus on her nails. I stopped recommending this place to my friends and I don’t recommend this place to anyone who cares about their nails and good customer service.

5 /5 Kateryna Bezpalko: My absolute favorite place for manicure & pedicure (4 hands), eyebrows, lash extensions in London ❤️ Ivanna is hands down the best lash artist I’ve ever met. Iulia’s pedicure is super professional, followed by great foot massage. I’ve been a regular client in Qubea since 2023, the service is always great, the stuff is friendly and welcoming. So happy I once discovered it and can now do all the treatments in one place!