1 /5 Anastasiia Zhu: Are all these positive reviews fake? I am very disappointed with this gym. There are constantly too many teenagers and students who enter in large groups using just one access pass, which makes the gym extremely crowded and uncomfortable to use. It feels completely unregulated.
The parking situation is also terrible. The entrance is so poorly designed that I ended up damaging my car’s wheels while trying to get in. For a place that advertises itself as convenient, this is unacceptable.
Overall, the experience has been frustrating, and I cannot recommend this gym to anyone.
On top of that, I was shocked to find out that you have to buy a separate padlock for the lockers. I have never seen anything like this before — you pay for a membership, plus an entry fee, and then they still expect you to buy a lock for £6? This feels unreasonable and unprofessional.
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This is not my responsibility but yours. Ensuring that members follow the rules is the gym’s job, not mine. If you believe there was misuse, you can review the CCTV footage yourselves — that is part of your security procedures. I am a paying customer, and I am here to focus on my workout, not to monitor other members or “report” anything.
And yes, I still believe it is unprofessional to charge people for a padlock when they are already paying ÂŁ35 per month for a membership.
I have already emailed you stating that I do not wish to attend this gym anymore — one visit was enough — and I want my money refunded.