Newham Leisure Centre - (Near , UK)

2 /5 Alla Peskova: Do NOT attempt to book this place for your little one’s birthday! The soft play area itself is new and beautifully designed, but the staff who run the venue are completely unreasonable. I tried to book the soft play for my child’s birthday and even came in person to speak with the manager and check the facilities. I was given a lovely-sounding birthday package, and although they never showed me a separate party room, I was told that we could use the tables next to the soft play for cake, drinks, and snacks. It sounded perfect and very convenient. However, after I made the payment, I received an email stating that after 1-hour play session, the children would have to move to a tiny party room that is clearly sized only for kids. There was absolutely no plan for how toddlers meant to partying by themselves and how parents of 2–5-year-olds were supposed to fit or supervise their children. Where were the adults expected to stand—outside or in the hallway? Apparently, that wasn’t their concern. On top of that, we were forced into a late-evening time slot when most toddlers should already be in bed. And when we tried to discuss alternatives, the management turned out to be completely inflexible and dismissive. For any level of comfort or convenience, we were suddenly told to pay £1,500 instead of the originally agreed £585. Who charges £1,500 just to rent a space for a children’s party - with no entertainer, no decorations, no food included? We wasted so much time and energy trying to communicate with the manager Aga, only to end up cancelling everything. As a result, neither we nor the 30 local families invited to our celebration will ever set foot in the Newham Leisure Centre soft play again.

5 /5 Sasha Cheevers: I have been coming here with my 2 granddaughters and am very happy with the soft play area. It is a nice size, always clean and never too busy. It’s got a great under 2s section which both my granddaughters are so it’s perfect for us. The only thing I would say is that it would be better if there was a member of staff monitoring it as today there were quite a few older children coming in and using this area and they were around 5-6 years old.

1 /5 Alamin Hasan: Soft play Date and time of visit: Friday 02/01/2026 at approximately 14:30. I understand it was still half term. But that is not a valid excuse This soft play centre is clean, spacious, and appears very new. However, despite these positives, the lack of basic safety management makes it an extremely concerning environment for children. During our visit, there were no staff visibly present to manage entry, check payments, monitor capacity, or regulate time slots. The barrier was open, and play was effectively unlimited, resulting in severe overcrowding. At times, the number of children and adults using the equipment simultaneously was completely unsafe. Parents using the play frame is understandable when numbers are controlled, but in this case there was no regulation at all. The free-flow access created chaotic conditions where children were climbing, running, and colliding with no supervision or intervention. In this state, the soft play felt like a serious accident waiting to happen. Soft play facilities have a clear duty of care. Without staff presence, capacity limits, or enforcement of safety rules, this venue is failing to meet basic safety standards. It is deeply concerning, and I genuinely fear that if conditions continue as they are, a child could suffer a serious or even fatal injury. Until appropriate staffing, monitoring, and strict capacity controls are put in place, this is not a safe environment for children, regardless of cleanliness or price.

5 /5 Laney Bayley: I visit the leisure centre week days for a 6:30am class with Janie or Favour and have done for just over a year now. Classes are brilliant and so motivating! Bootcamp, circuits, body conditioning and cycle to name a few. The new facilities are great and it’s perfect for getting it done early. Janie is just amazing! I have Janie to thank for my love of exercise, she is so easy going, friendly and encouraging. Exactly what you need at that time in the morning. Favour is also amazing, he really pushes you out of your comfort zone and makes classes enjoyable.

2 /5 Shahara Hussain: Beautiful new and spacious softplay area, unfortunately very badly managed. First our session was cancelled last minute so we had to book a later time. Staff were not making sure other people were leaving on time for the arrival of the next booking, so it felt chaotic. Had to wait 10 minutes into our booked time to get in. The gate leading to outside the softplay needs to be supervised by a staff member because many careless and inconsiderate parents were leaving it wide open, which is dangerous especially for young kids or SEN kids. Please sort these things out.