Natural Nails Spitalfields - (Near Tower Hamlets, UK)

5 /5 jardine myles: i love this place so much ! i always ask for very intricate and detailed designs but they have always done a good job~ the nail tech who does my nails in particular is very talented he’s never given me a bad set of nails >.

5 /5 Ami D: I really love coming to this place! I’ve been coming for a while and keep coming back. The team is lovely and do such a lovely job. The prices are reasonable also! I have had pedi/mani/nail art and always happy. The cleanilness is very good using new sets for the mani/pedis. Thanks guys x

1 /5 Anna Ferorelli: I’ve been getting my nails done for years, and I have never encountered such unprofessional behavior. The technician was visibly annoyed from the start. When the gel began to burn and I briefly pulled my hands out of the lamp, she repeatedly told me to put them back in, in a very condescending tone, as if I didn’t understand what I was doing. I only needed a moment because it genuinely hurt. Her attitude throughout the entire appointment was rude and disrespectful. When I asked about trimming the cuticles, she told me to “relax,” even though I was completely calm and simply trying to understand the process. When I asked to see the color options, she told me to get up and look at them myself instead of handing them to me while she was doing my nails. (Usually in all the nail salon I’ve been they handle me the colors while they do the service, but this lady decided to pick for me) I had also planned to add charms, but she seemed so irritated that she completely forgot, and at that point I didn’t feel comfortable speaking anymore because of how she was treating me. Overall the only suggestion I have is: try having a pleasant presence, now that I have read more reviews I understand that I’m not the only one who have experienced this treatment. Paying more than 80 pounds for simple set of shellac on toes and nails and manicure should be a treat, you should feel better after walking out of the salon, instead of questioning why the technician was treating you with such low respect and zero patience when you went there just to get nails done. The hygiene of the place is concerning as well, (the lady was using stained reusable gloves with a yellow substance, I noticed that they don’t change the reusable gloves at all), they should try to maintain their space clean if they can (because there was also an unpleasant smell, I suggest not to go to the bathroom as well as the smell gets even worse due to the poor cleaning). The nail work itself is average, but the customer service is extremely poor. Based on how unwelcoming, dismissive the staff’s attitude was, I cannot recommend this place. PS. It’s interesting how they keep giving excuses instead of actual apologies. Saying “relax” to a customer is too confidential, I hope it helps for next time.

1 /5 vanessa fwah: Update: nail salon blocked me on Instagram after the repair that day. Wow Some good nails tech but others are not skilled to do nail art and have bad attitude and customer service. Came in first time to do a full design set on natural nails after sending inspo pic, salon confirm that they could do the design I wanted. Came for appointment, had to wait which was fine. 1 nail artist started working on my nail and all was going fine until another suddenly joined to work on my other hand. The nail art the 2nd artist did was not similar to my inspo pic so I requested for her to stop and for the first nail artist to redo the design as she was obviously more capable in that style of nail art. 2nd nail artist became visibly upset that I had request for her to stop/ her work to be redone but I’m paying £60-70 for this set, I’m not about to walk out with an unsatisfactory set just so they can close the shop earlier. Fast forward 1 week, one of my nail broke, which was frustrating as I specially told the nail tech that my nails are quite weak and requested for BIAB which usually helps. Went back to get it redone, they turned me away the first day as they’re busy. Understandable and I returned the next day as told, had to wait again which was fine. Nail tech told me the BIAB their studio does is quite thin unlike other studios which may be why my nail broke off unlike other times. I said okay, they asked if I wanted to mend it with a thicker BIAB or acrylic. I said acrylic (I didn’t want to deal with it breaking again) but nail tech suggested against and she said thicker biab will be better for my nails and she thinks it won’t break again/ it’ll be okay if she does a thick layer. I went ahead with her suggestion since she’s the professional. Lo and behold nail breaks again after another week, at the same spot, AGAIN. I texted on insta, they told me to come down the day after before 5pm. I did as told but the first nail artist that did my nail wasn’t working this day. A new nail artist did the removal and gel x extension this time but when doing the design, she maybe wasn’t confident and handed it to another nail artist who happened to be the 2nd nail artist from my first appointment. 2nd nail artist tried redoing the heart design and before putting it under the UV lamp I decided to take a look at it as I was not comfortable with the heart she redrew as it was obviously misshaped with unclean lines, that was when she started lashing out saying “you need to hurry, I have other clients waiting” “yea the design moved cause you didn’t put it into the lamp immediately” “your nails have already grown out so much” “if you wanted the same design you should have come another day when the other artist is working” “I’m very busy” I was not expecting an exact replicate I just wanted something that was not misshaped and also if they weren’t able to repair the nail and redraw the same design why did they ask me to come down on this day? Also of course my nail has grown out as the same nail broke twice due to their advice. I’ve had to also spend time and pay for transport down twice but she is only able to see the inconvenience it has done to her. Major gaslight vibes and I honestly don’t understand why I had to go through this as a customer. Also left with a heart drawn not by the 2nd nail artist but the one before her who was “not as confident” but at least her heart was nicer and it was already cured under the uv lamp and I just wanted to get out asap anw (last photo). Overall unhappy experience and won’t be going again, not worth the trouble and unhappiness with the odd chance of being served by this 2nd nail artist. Go at your own risk or specify the nail artist you want.