1 /5 Elisa Smith: I visited Nails by Us for a gel polish removal and was very disappointed with the service. Instead of using acetone or polish remover to soak off the gel, the technician filed directly down to my natural nails. I was repeatedly cut with the file, and on several occasions the technician attempted to tear the gel off, which was painful and unsafe. Once finished, no nail oil or strengthening treatment was applied—my nails were simply dusted off, leaving them scratched and weakened. Overall, the experience felt careless and unprofessional, and I would not recommend this salon for gel removal.