Mode Hair & Beauty - (Near Croydon, UK)

5 /5 Leena Gajjar: I stopped colouring my hair during Covid, cut it very short to remove the remaining colour and took a few years to grow it back to shoulder length. I was thinking of colouring it again due to pressure from family and friends (people either love it or hate it) so I did a colour test and booked an appointment with Naika. On the day, I was still very much in two minds about starting to colour again, especially the time, effort, money involved, constant worry about the roots showing, and getting to the hairdressers regularly. Naira listened patiently, gave me time to process what I really wanted, and we decided to leave the colour for another time as I wasnt ready to start all that again. She gave me a sleek and smooth haircut that really suits my face shape, works well with my naturally wavy hair, shows off the silver and dark streaks, and is very easy to maintain with minimal effort so it will always look good. Im very happy with my new look and already had loads of compliments from friends and family (even those that wanted me to colour) so problem solved and life is good again! I can recommend Naika very highly, shes an excellent hairdresser that really listens to what you want and also a very nice person to be around. I wish her all the best!

1 /5 Stefania Fiorucci: I am rating one star for the extremely poor customer service that disrupted my day. A friend of mine recommended this place so I was happy to try it. I booked for a Balayage about a week before the appointment. I went in on the day, the place was empty with one hairdresser at the desk, which asked me if I did a colour test before - I responded that I did not have it with them but I bleached and coloured my hair before and I have no allergies, and I gave consent to have the treatment done. I was not aware of the 48 hours test so the service was refused and I could not have my hair done. No one called me in advance to ask to book it, and this employee, supposedely the hairdresser herself, did not even ask if I would have liked to to do the test INSTEAD on that day, as I already had the booked slot (probably 2 hours slot for a balayage - keep in mind they had all day free on the website when I booked ANYWAY). She did not propose any alternative treatment, or even shampoo and styling, since obviously she should assume that when someone books time at the hairdresser they are expecting to have their hair done. She did not care at all, I would have understood if the salon was busy, but the place was dead, so it really looked like she did not want to work. What surprises me even more is that she phoned her boss to ask if she could have proceeded with the balayage, and the boss did not even suggest her to give solutions since I was there and expecting a service. They really do not seem to care about their business and customers, I had the impression that they are not interested at all. I will not go back - Since she did not ask me if I wanted to book in for the test either! Terrible!

5 /5 Chloe Ludlow: Naika the salon owner is my go to for a lovely bouncy, curly blow dry - which lasts me the entire weekend! :) Absolutely love it, and saves me so much time! I am soon going to have a clear gloss put on my hair to add an extra shine. I go to Christina the beautician for my manicure, pedicure, eyelash lift and eyebrow tint - Christina is very skilled and takes her time with the treatments. The team are all very friendly, warm and welcoming at the salon. I wouldn’t go anywhere else!

5 /5 Rachael K: I would highly recommend Mode hair salon. Ive been to other salons and paid double just for a trim and not always been impressed. This salon is GREAT. Been twice now and Ive been happy on both occasions. Thank you.