1 /5 Aykut Basan: We visited Middleton Pool and Fitness Centre for the toddler and family swim sessions with our two young children. The facility itself was nice, and most of the staff were friendly and welcoming. However, our experience was unfortunately overshadowed by one staff member, Millie, who spoke to us very rudely during the transition between sessions.
While my wife briefly went to get our wristbands for the next session, I was sitting calmly with our kids by the toddler pool. Millie came over and very abruptly told us to leave, raising her voice and cutting me off when I tried to explain that my wife would return in a few seconds. My older son was visibly shaken by her tone, and the whole interaction felt unnecessarily aggressive.
We completely understand that rules need to be followed, but a little patience and kindnes, especially when dealing with families and young children, goes a long way. This experience took away from what was meant to be a fun and relaxing family outing.