1 /5 Subé Wallén: Despite the great reviews, my experience was disappointing. I had a manicure and pedicure. While the pedicure initially seemed fine, the manicure was poorly done.
One nail had the polish flake off the same day, the gel was bumpy and over-thick, and the gel caused one nail to throb and pound. The majority of the cuticles were swollen, especially the thumb cuticle, which was over-cut and bleeding. The pain was bad enough that I had to take painkillers later on the day.
I contacted the venue the same day regarding the throbbing nail, but I didn’t make it in before closing. Due to the holidays, the venue was then closed, so I went to another venue the day after to have the material removed and redone. Once the gel was removed, the pain was significantly reduced. The technician there confirmed my cuticles were over-cut, damaged and that the gel wasn’t applied properly or cured enough.
While the staff were kind, when you’re charging at the higher end of pricing, the service should reflect that. Maybe this was a one-off, but I won’t be returning.
Update: Upon closer inspection, the pedicure shows pocket lifting in the center of especially the big toe nails. Meaning the pedicure gellack also have to be removed and redone.
Feedback: Please improve quality control, cuticle care, and correct gel thickness and curing, especially given the price point.