1 /5 Bette Lai: My husband bought me a £100 gift certificate for Christmas that was in the form of a letter giving no expiration date. Because of injury I was unable to use it straight away. Despite giving proof that payment was made (bank statement), Karve refused to honour it.
I had tried to call many times, but there was never an answer. I finally went to the studio where someone making a smoothie buzzed me in. It is clear that Karve is unprofessional, unfair and understaffed. It is not run very well.
I would recommend going to Third Space which has unlimited reformer classes with top instructors and many studios which can be used. Also, Virgin Active offers unlimited reformer classes as part of its monthly membership. Both Third Space and Virgin, unlike Karve, offer full gym facilities and pools with plenty of staff to answer your questions. They are also helpful and not deceitful like Karve.
Karve does not seem to follow any code of conduct. There was no doubt payment of £100 was made to Karve and they could find no record of it being used, yet they penalised the customer by refusing to allow the credit. Unbelievable. Avoid at all costs!



