John Orwell Sports Centre - (Near Tower Hamlets, UK)

1 /5 Xurxo Muinos: I only use the tennis courts at John Orwell, and the experience has been consistently worse since BeWell took over. The courts are poorly maintained — uneven surface, faded lines — yet the prices are higher than other nearby council facilities. Customer service is very unhelpful and inconsistent, with unclear cancellation or refund policies and slow responses. Everything feels unnecessarily complicated, and it seems they rely on “system limitations” instead of offering practical solutions. The changing rooms are dirty and have a constant unpleasant smell — I wouldn’t even consider showering there. The only real reason to use these courts is availability, not quality or service

1 /5 Theo: Death trap badminton court; I dont know what they use to clean the floor but it was so slippery I injured myself despite wearing badminton shoes. Also you get charged a "guest fee" if youre dumb enough to ask someone for help at the counter. I know for sure regular visitors arent getting charged this

2 /5 Stephen Westlake: I’ve only used the courts and changing rooms, so cannot review the gym area as I’ve never used it. The indoor courts are not the best place to play badminton or whatever other sports they play in there. In the winter it is freezing cold and in the summer it is so hot in the hall it’s a struggle. We have complained about the air conditioner and heater many times but it never gets fixed in years. Sometimes when you come into the sports hall the courts aren’t set up despite the booking having already started. At times the courts are left in a mess by the previous players with shuttlecocks and tubes left everywhere. No one seems to clean them up before the next bookings. The toilets and changing rooms (mens) smell awful. Almost like raw sewage. And they aren’t very clean either. The toilet cubicles are always a mess with urine on the seats and floor. Not great I’m afraid.

5 /5 Max Wayman: This gym is a hidden gem. Quiet at the right times with stunning sunset views of the City. In many ways it feels more exclusive than the subterranean luxe gyms nearby that cost 10 x more and are 10 x busier. No frills, but I live 2 minutes away, so don’t need a towel and luxe showers. Very friendly and helpful staff - they are all lovely. Luca the PT is a top tier trainer and a credit to the gym.

1 /5 Fabio Palanza: Terrible customer service and low cleaning standards. The gym is always dusty and dirty like they dont really care. Everyone was hoping that with the change of management thing would have been better, but I guess that if you keep the same people who dont really care about working and just stand around, the result is the same. Changing rooms and showers are just awful.