1 /5 N D: I had my hair done by Ursula DaSilva at this salon, and it was the most distressing experience I’ve ever had in a professional setting.
I was left with bleach foils in my hair for over an hour while the stylist left the salon entirely. I attempted to contact her multiple times as I began to feel a reaction from the chemicals, but my calls and messages were ignored. When she eventually returned, she refused to wash the bleach off, despite the excessive processing time.
During the wash, she repeatedly pulled my hair while laughing and sarcastically apologizing, and deliberately spilled water on my face and ears. This continued to the point that I was visibly upset and in tears. She then told me she would not continue with the service, blamed me for the result, and asked me to leave, while my hair was still wet and unfinished. She also refused to apply a toner or even offer a hairdryer so I can dry it myself.
What was done felt deliberate and humiliating. Multiple professional stylists who’ve seen photos of the result agreed it appears to have been intentional.
The salon management has refused to take responsibility and has ignored my formal complaint. Due to the severity of this incident, I am pursuing legal action.