1 /5 Nasser Alhouti: Updated review:
I cannot believe the gall of this place, instead of addressing the complaints you chose to nitpick on the most minor of details. If this is how you address negative feedback in public, I dread what goes on behind closed doors and we are glad we did not place our care in your hands.
Yes, you are right, no treatment was carried out because we left after seeing how dirty everything was. No, we did not ask for a discount, we did ask the charge be reversed seeing as we were ushered into the cramped changing rooms thirty minutes after our allotted start time, with the dirty slippers.
Regardless Ive posted the email you sent despite claiming we raised "no formal complaint" and a copy of your original review in case you decide to retroactively change your words.
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Original Review:
To say we were disappointed is an understatement. This review is being written after 2 months as we had scrubbed the memory from our minds after we deliberated on the "complimentary treatment of your choice". Given the state of the place I would not trust their appearance of cleanliness and do not recommend anyone go, if you care for your hygiene, that is.
Anyway to put it simply the following happened:
1. We were seen much later than our appointment time because of another client, which rubbed us the wrong way as we did not see anyone leave when we were ushered in.
2. Their window cleaning happened right as we were sitting in the lounge (attached below).
3. We were not offered any snacks or tea, despite this being advertised as part of their service.
4. We were given a cramped staff changing room with non-functioning locks.
5. We were given damp and supposedly "clean" towels.
6. To top it all off, we were given the dirtiest slippers weve ever seen (also attached below).
7. And when we brought this up to the team, we were told they had to wait for the manager to approve a refund.
I suspect the reason for the glowing reviews is whenever there is an issue they offer some sort of complimentary treatment, but unfortunately given the state of the place I would not come here even for free.