Heavenly Beauty & Tanning Salon - (Near Havering, UK)

5 /5 V ANIFEST: I went in and on the off chance I had to wait for an appointment as it is generally booking only. Everything was to government guidelines so I felt extremely safe during this time. Everything that was used was sanitised and the staff wore masks and were working behind screens. I was treated by Maria who was an absolute professional and so smiley and welcoming. It’s was so nice when you need a pampering session. I had my nails done but couldn’t do a facial as I need to book this, therefore I will!! I love my nails as never had this treatment on my hands and I was pleasantly surprised it didn’t feel odd. I would thoroughly recommend this salon for anyone wanting beauty treatments as I normally go elsewhere but I’ll be back for more now!

5 /5 Emma Green: So nice to be back! Felt very safe! All staff wearing masks and hand sanitisers throughout the salon. Greeted outside to fill out a quick form and temp taken before entering. Perspex screens at the front desk and between you and the beauticians. Thanks ladies, can’t wait to go back.

1 /5 Hetal Shah: I have visited a this salon a few times because I have been unable to go into Central to get my nails done. The last time I visited this salon was 11th Feb! I was sooooo unimpressed. Firstly, I called on Wednesday to ask if they have any appointments on Friday for a mani /pedicure. Only a pedicure appointment was available at 4pm so I booked this. I was given the pedicure seat/tank which didnt work correctly. I asked to sit on the other one but it was given to a regular customer 30 min later! The water leaks out, so the waters jets cannot be on. Also, they put excessive amount of bubbles so they stopped the water jets! Everytime the water went down the machine kept making a noise so I asked them to turn it off whilst filling up the water. The amount of times they had to fill up the water at least 5/6 times like I had all the time I the world! I am not living on benefits I work and had a job to go back to! I asked them to turn it jets back on and complained about the noise. The staff said well what do you want me to do about it. Like it isnt my problem. The other staff and customers looking at me like I am nuisance but I am paying a service which is not 100%. I asked if they had manicure appointments because on the phone 2 days before theyre fully booked! It took the lady about 20 mins to ask. I was unimpressed but they has a manicure appointment. The staff was more interested is talking to the regular customers rather than giving me a pedicure. When scraping the dead skin off my feet she only concentrated on my food arch. I dont have dead skin there it is on my heel. I kept telling her it hurts. She laughed and said well I need to get the dead skin off right? She didnt touch my heel or anywhere else but I dont know anyone who has dead skin on the arch of their foot. When a customer tells you to stop because it hurts you should listen. Overall, the service was terrible the nail painting was done terribly see the pictures. The service and attitude between local white customers and other races is completely different. I have seen the hidden racism and comment from the staff at me. I am tired of it because guess what I earn money and can afford to pay for the services. I do not expect to be treated like rubbish! I dont have if a pedicure costs me £50 at Westfield but the fact I dont have to experience racism and get treated like a human makes a difference than paying racist staff members. I will never return. Also it has been 6 months or longer and they card machine isnt working and they have to take my card details down! No unprofessional the owner needs to step up and fix these issues ! Poor service literally my feet were not painted correctly. My gel manicure started to chip in two days and not pained correctly. Also, the staff just wanted to finish up for they could wax and tan ! Hmmm guess service is out of the window there

5 /5 Melissa Streets: Had a lovely full body massage, which was expecting to pay £35 for and found out there was an offer for £25!! Maria was really great, on arrival, i was provided with a drink and biscuit and a short consultation on what areas of my body needed the most focus and pressure preferences. Had a perfect relaxing massage, music and candles. Im sure elements of reflexology were used, which was followed by great aftercare instructions. I cant believe the price for my treatment, such care and attention to detail was given to the service provided, all of the staff were nice and helpful. Really happy with my experience there and cant wait to go back!

5 /5 Rebecca Tilley: I have just received a hot stone back massage from Andrea. It was amazing. She was very professional and treated me with the utmost respect. Throughout the massage, she answered all my questions, and the mood was very relaxing. The salon was clean and well organised, I say this as I am disabled and use sticks to walk. I have been to some places, and Ive had to leave due to the layout. I would highly recommend Andrea and I cant wait for my next massage (which is already booked). Thank you Heavenly salon