1 /5 K N: Ive been a member for a month.
Ive been a member of many gyms across London (financial sector).
This one is £120 pm. For that money Id expect the place to be well run, the equipment in good order and SAFE (anyone fancy a blood borne disease? See below).
Id also expect the staff to be interested when you tell them about unsafe equipment. That certainly wasnt the case when I attempted to tell the sole lady at reception that both cable machines in the rings area had frayed cables and one had a dodgy pulley wheel. As soon as she realised I was about to complain about something her entire demeanor became dismissive.
Her: "Weve known about those for a while"
Me: "So, why are they still damaged and/or allowed to be in use, then?"
Her: "The process for getting them repaired takes a while."
Me: "How long?"
Her: "Its a process. A while. There are other cable machines"
Me: "Yes, there are but when its busy, theyre busy." At which point, I realised I was wasting my time.
Im paying a premium for good service, not bad. Also, if you know theyre damaged, cordon them off and take them out of use.
Most importantly, every time Ive used them, my hands have been pierced by frayed cables, despite buying/wearing leather gym gloves. I know I dont have a blood borne disease (AIDS, Hepatitis, etc.) but what of other recent users whove also drawn blood on the same frayed cables?
Virtually all my exercises rely on cable machines. To have two in poor order, for as long as Ive been a member, reflects very poor management and very little concern for the safety and satisfaction of their customers. They also need to train their staff that theres more to customer service than looking pretty.
I hope management take note and actually take effective action, rather than offer vague excuses. Well see.
