Fitness First Baker St - (Near Westminster, UK)

5 /5 Jasmin Amirbekova: My husband and I joined the club a week ago. One thing we noticed is that the trainers here are true professionals who clearly love what they do. It really motivates us to come to the club more often. We truly appreciate that Thomas stayed after the boxing class to work on our technique individually for about half an hour when he found out it was our first time. Matt also helped me set up my weightlifting technique and conducted a strength and flexibility test. Thank you!

5 /5 Salaheldeen Elnour: I’ve been a member of Fitness First Baker Street for five years, and my experience has been consistently excellent. The team Patrick, Musab, Kamal, Yassin, Adam and Anthony staff are exceptional. They’re friendly, professional, and always supportive, creating a positive and motivating environment. The gym is well-maintained, and the staff genuinely care about members’ progress and comfort. Highly recommended.

1 /5 Mesut Dundar: Dear Management, I hope you are well. I am writing to formally raise a concern regarding one of your trainers, Boris. Over the past weeks, I have experienced repeated instances of rude and disrespectful behaviour from him. His attitude has made me feel extremely uncomfortable during my workouts, and I genuinely do not believe I deserve to be treated this way in an environment where I come to focus on my health and well-being. I have always been polite, respectful and cooperative in the gym, so this kind of treatment has been very upsetting. Unfortunately, because of his behaviour, I am now considering leaving the gym altogether something I truly prefer not to do, but I also need to feel safe and respected. I kindly request that this matter is addressed seriously. I would appreciate your assistance in ensuring that members are treated with professionalism and respect at all times. Thank you for your attention, and I look forward to hearing from you. Kind regards, Mesut

1 /5 Vaida Btk: My experience with this company has been disappointing from day one. I was overcharged at the start of my membership, the Baker Street gym often had no hot water, and when I raised this, a staff member told me it was “not their fault” because management had emailed members. Towels regularly had an unpleasant smell. The issues became worse when I tried to cancel. From 27 October onward, I emailed several times requesting cancellation, yet my messages were ignored. When they eventually replied, the responsibility was shifted back onto me — first claiming I had emailed the “generic” address, then explaining that Chelsi could not respond because she was off. No one acknowledged the clear communication failures on their side. I also reported that my app did not show the cancellation option. They were aware of this problem but did nothing to resolve it, leaving me unable to cancel through the required process. Despite that, I was still charged for an additional month, even though my login was inactive. A simple cancellation request turned into 6 weeks of unanswered emails, conflicting explanations and misplaced blame. The lack of accountability and consistency, combined with earlier service issues, shows very poor customer care.I can’t say all Fitness First gyms are the same, but I would certainly avoid the Baker Street location at all costs.

3 /5 Anon: Good gym overall, but whats going on with the machines? So many cable machines, yet only one Smith machine and no seated low row. We definitely need more Smith machines and a proper low row. Please invest in the equipment members actually need.