Energie Fitness - Bethnal Green - (Near Tower Hamlets, UK)

1 /5 G H: Seems like the gym closed without letting costumers know after a very suspicious ‘2 week refurbishment’. No one is answering the phones. I have cancelled my direct debit and contested the last payment directly with my bank. The last few months the gym was always messy and dirty, there was no toilet paper and soap, machines were broken, the gate was not working, etc. Gym went downhill after they introduced 24hours and reduced staffed hours. Photo taken on the 9th of October—the day the gym was supposed to reopen but didn’t. Last communication from them was before the ‘refurbishment’.

1 /5 Nathan Haboush: This is an inexpensive, but adequately priced gym. I joined as a secondary gym as it’s a stone’s throw from my flat, and at the time, it was open 24 hours per day. After COVID, they shortened the gym hours drastically, and I got very little use out of it; I can only attend the gym very early in the morning. Now they were supposedly closed for remodeling. They missed their reopen date, and now I learned they may never reopen. Meanwhile, they’ve continued collecting membership fees. I’ve contacted them by voicemail, email, and what’s app. The only response I got was an automated email response with no information relevant to my question. The only time I have ever heard from this gym is when they placed unwanted nuisance calls to my personal mobile to try to sell me PT sessions. The led with, “Why haven’t you been to the gym?” I told them I didn’t owe them an explanation as to what I do with my time but if they must know, it was a secondary gym for me, and that I already belong to a PT only gym. There was absolutely no chance of me buying PT packages but the calls carried on. Now I actually need a call from them, and it’s nothing but crickets! On the whole it’s a decent, no-frills gym open 24 hours. It’s not bad, not great either. However, the management and communication from the staff at this gym is shambolic. I honestly still have no idea what is happening, and they were mean to open after remodeling in October. I would say give it a miss until someone explains to us what on Earth is happening here (and they return the money they have taken from their customers without opening the gym).

1 /5 Bob: Hi I am a 4 year member of Energie fitness Bethnal Green. This “gym” if it even is one anymore keeps going lower and lower. Closed down for 2 weeks temporarily for refurbishing and went today on the 9th October which is the day for it to be reopened and it’s closed. Apart from being unexpectedly closed all the machines in the front are gone. What were they doing for these 2 weeks? Others also came for the “reopening” but was let down like me. Get this crap management outta here and bring back Jade. From the looks of it this gym doesn’t look like it’s going to open up for even another week. Definitely cancelling my membership.

1 /5 Claire Eleanor: I have been an extremely loyal customer of Energie Fitness Bethnal Green for over 4 years. The gym closed with absolutely no warning. I echo what has been said in previous reviews about that. Very revealing to see how customer loyalty is rewarded. By closing so unexpectedly, all my gym equipment was left in the womens changing room. This includes a weight lifting belt, wrist straps, 4 resistance bands and a foam support. When will I be able to retrieve these items. So far all attempts to contact this company have been to no avail.

1 /5 R I: I’ve been a member at Energy Fitness Bethnal Green for 4 years so take my word for it. Any 5 star reviews are people who go to the gym once a week or even a month. I’ve stayed loyal hoping things would improve but sadly, the gym just keeps getting worse. Here’s a breakdown of the current issues that members like me have had to deal with for far too long: 1. Cables Out of Order / Faulty: There’s been one cable machine that’s been completely out of order for over 3 and a half months, and several of the other cables are still working but faulty. Basic maintenance on essential equipment just isn’t happening. 2. Broken Weight Stacks: Some machines have weight stacks where it’s nearly impossible to insert the gym pin properly. Members have been forced to use black wires to hold the pin in, which is both unprofessional and dangerous. 3. Missing Weight Labels: Several weight stacks are missing their number labels, making it annoying and inconvenient to track your weight progression. 4. Inconsistent Cable Resistance: On dual cable machines, one side feels extremely rigid and heavy while the other side is smooth and normal. This makes it impossible to train evenly, especially for exercises like cable flys or presses. 5. Poor Temperature Control: The gym is often unbearably hot, especially on warmer days like today (30°C+). The air conditioning barely works (when it’s even on) and the windows are hardly opened enough to provide proper ventilation. 6. Removed Machines with No Replacements: When the gym got new equipment (around the time PureGym opened nearby), they removed many of the old, still-useful machines and replaced it with exercise mats! There’s now lots of wasted floor space, but no effort to bring in new machines members actually want. 7. Broken Promises on Repairs: Months ago, we were emailed and told that the first repair phase would start on June 5th, with more fixes to follow at a later date. It’s now well past that, and nothing meaningful has been done except for some painting, which frankly no one asked for or cared about. 8. Damaged Cable Attachments: A lot of the cable attachments (ropes, bars, etc.) are damaged and frayed, making them unsafe and hazardous to use. These have been left in poor condition for months with no replacement. 9. The Cross Trainer Machine- Out of Order for Over a Year: There’s been a cross trainer collecting dust in the corner for over a year now. It was promised to be fixed a year ago and still hasn’t been touched. It’s just sitting there useless and taking up space. ⸻ Final Thoughts: As someone who’s been here for 4 years, I’ve enjoyed the first 3 years but this past year I’ve been patient with this new management, but enough is enough. The maintenance and care for the gym is non-existent, the equipment is falling apart, and management has been ignoring basic repair requests for months, even years in some cases. For the price members are paying, this level of service is unacceptable. Unless there’s a serious and immediate improvement, I wouldn’t recommend this gym to anyone.