1 /5 Shireen Khan: I’m honestly shocked by the high rating this place has received. Here’s a summary of my experience:
• The technician clearly didn’t know how to properly remove gel polish. She filed my nails so aggressively that it actually created a hole in one. Every time the tool slipped and damaged my nail, she’d simply say “it happens” m which occurred at least four times. That’s not normal.
• When I suggested soaking the gel to make removal easier (since she was struggling), I was told, “We don’t do that - it’s old school.”
• She used a grinding tool to shorten my cuticles without any soaking or trimming. It was painful the entire time, with zero acknowledgment that she was using a metal spinning tool on live skin.
• Eventually, she gave up and suggested leaving the uneven remnants of gel to grow out naturally. At that point, I was in so much discomfort that I agreed and asked her to at least buff it flatter so nail polish could sit somewhat evenly.
• She then moved straight from grinding to polish application - no handwashing (or wet towel even), no lotion, just dusty fingertips and uneven nails. I asked for color advice to help hide the damage, and she simply shrugged.
• When I asked if there was a fan to help dry the polish before moving on to a pedicure, she said, “No, we don’t have fans.”
At that point, I decided to skip the full pedicure (which I had prepaid) and asked for just a polish change instead. They agreed but told me there would be no refund for the difference since payment had been taken upfront. I was offered credit even though I had clearly said I was visiting from abroad and wouldn’t be returning. No refund, no credit. They simply kept the £17 difference.
This experience was worse than going to the dentist - and I’m not exaggerating. The service was extremely poor, the environment lacked even the most basic amenities, and the technician seemed untrained. The only positive part of my visit was Dan at the front desk, who was kind and looked genuinely concerned every time he overheard something go wrong.
Unfortunately, I won’t be returning and I absolutely wouldn’t recommend this place to others.