3 /5 Esther: Arrived having paid for car parking also to be told that appointment should not have been booked and I wouldn’t be seen. No apology or explanation for their error.
No manager to speak to - will update when I get a response which will hopefully compensate for my time and costs.
Manager subsequently contacted me promptly with an apology and complementary treatment for future with reassurance that she would deal with the booking herself.




