1 /5 Adria Dinev: Reply to your reply with all due respect:
Dear Beauty and You,
Thank you for your response. Since youve publicly shared your perspective, I’m doing the same — along with screenshots of our conversation for clarity and context.
While it’s true that we didn’t meet in person, my review was never about your in-person services. It was about how I felt during our communication — something just as important, especially in a profession that deals with sensitive and personal matters. I felt dismissed, unsupported, and left in limbo for two nights/ days while struggling with severe anxiety. That wasn’t impatience — it was genuine fear that caused 2 sleepless nights and nightmares. Sadly, your tone and handling of the situation only added to that distress.
It’s also worth noting that despite your suggestion of a possible procedure, no actual pricing was ever provided — so I’m not entirely sure what it is youre defending. I asked clear questions, both on the phone and in the chat, but didn’t receive the information I needed. Even an approximate range or a cost bracket would have helped me feel more informed and prepared, rather than overwhelmed and left guessing.
I find it disappointing that instead of simply acknowledging the emotional impact caused by your suggestion of surgery, your response focused primarily on defending your reputation. A small expression of empathy would have meant far more. People fight silent battles, and I was vulnerable enough to share mine — not to attack here, but to highlight how easily someone’s experience can be invalidated, even unintentionally.
Yes, my review was posted before a physical visit — but based on real interaction nonetheless. That interaction shaped my view, and I stand by it. I understand you may feel protective of your business, but dismissing my words as unfair comes across as both defensive and invalidating. We live in a country that values freedom of speech, and I exercised that right respectfully. I’m confident your business will remain strong, especially given your many positive reviews and loyal clients.
We clearly weren’t the right fit, and that’s okay. I wish you well — and I hope this experience serves as a chance to reflect, not react. In any field, empathy is not an optional extra — it’s foundational. And there’s no place for hurt egos when dealing with people.
Thank you for your wishes. I’ve since found a great lady to work with. All the best!
Kind regards,
Adria
Original Review:
I feel compelled to share my experience to help others make an informed decision. This place was recommended to me. However, while the initial communication seemed helpful, I became increasingly concerned with the way my case was handled. A serious recommendation for potential surgery was made purely based on a few pictures, without any in-person examination or proper diagnostic testing like an X-ray or anything. This felt not only premature but careless and deeply unsettling.
The suggestion of surgery — even if presented as a “simple” — was alarming, especially when no thorough investigation had been done at all. Thankfully, due to a lack of follow-up from their end, I sought a second opinion from a qualified podiatrist immediately who took the time to assess my condition properly. It turns out my issue was treatable with far less invasive care.
Additionally, I found the lack of clear communication around pricing and treatment plans to be unprofessional. I had asked multiple times for clarity and received none, which gave me serious concerns about transparency and ethics.
I truly hope this business reflects on the importance of responsible communication and patient care. We are not just cases — we’re people, often coming in with anxiety or pain, seeking not just treatment but trust!
I do not recommend this place based on my experience, but I hope they improve for the sake of future clients.
